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Service Delivery Manager

2 months ago

Neath, United Kingdom Marston Holdings Full time

Service Delivery Manager

Neath

£40K

Are you an experienced project manager looking for a new position within a fast-moving and developing industry?

Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team

The Service Delivery Manager will manage and take ownership of the company’s relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.

What you will be doing:

  • Understanding the KPIs and SLAs that are in place for each of our clients and contracts
  • Overseeing all renewals and extensions for client contracts, including financial and performance-based KPIs
  • Promoting the organisation’s scope of offerings, identifying additional sales opportunities to support the wider company’s growth targets
  • Building and nurturing the essential relationships we have built with our new and existing client base, and responding to any queries, concerns or issues as quickly, efficiently and effectively as possible
  • Taking ownership of specific projects when they arise, such as: the roll out of new firmware, relocations, or new additions to the client’s existing estate.
  • Working with various departments across Technology, including Client Services, Product and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes
  • Undertaking business travel as required

What we are looking for:

  • Proven and demonstrable experience of working within a client-facing, fast-paced and KPI-led environment
  • Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolio
  • Experience owning budgets, raising Pos, managing invoices and project management
  • Exceptional written, verbal communication and organisational skills

What’s in it for you:

  • Healthcare Cash Plan
  • Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
  • Life Insurance
  • 27 days + bank holidays
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Package NB this is subject to eligibility
  • Pension Contribution

If this sounds like the job for you, please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.