Head of Guest Relations

2 months ago

Bridport, United Kingdom Louma Farm and Retreat Full time
Company Description

Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables, or enjoy picking apples in our kitchen garden. Our chefs create true farm-to-fork experiences, offering a unique and fulfilling retreat for our guests.

Role Description

This is a full-time on-site role for a Head of Guest Relations at Louma Farm and Retreat located in Bridport. The Head of Guest Relations will be responsible for managing and overseeing all aspects of guest experiences, ensuring exceptional customer service and satisfaction. They will lead a team of guest relations professionals, develop and implement guest service standards, and collaborate with other departments to ensure a seamless guest experience. The Head of Guest Relations will be the main point of contact for guest inquiries, feedback, and complaint resolution, and will work closely with the management team to continuously improve our guest offerings.

Qualifications
  • Proven experience in a similar guest relations or customer service management role
  • Excellent interpersonal and communication skills
  • Demonstrated ability to lead a team and foster a positive work environment
  • Strong problem-solving and conflict resolution skills
  • Exceptional attention to detail and organizational skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Proficiency in customer relationship management (CRM) systems
  • Knowledge of hospitality industry best practices and trends
  • Passion for providing exceptional guest experiences
  • Bachelor's degree in hospitality management, business administration, or a related field is preferred

  • Head of Guest Relations

    2 months ago

    Bridport, United Kingdom Louma Farm and Retreat Full time

    Company Description Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables, or...

  • Head of Guest Relations

    1 month ago

    Bridport, United Kingdom Louma Farm and Retreat Full time

    Company DescriptionCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working...

  • Head of Guest Relations

    2 months ago

    Bridport, Dorset, United Kingdom Louma Farm and Retreat Full time

    Company Description Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables,...

  • Head of Guest Relations

    2 months ago

    Bridport, Dorset, United Kingdom Louma Farm and Retreat Full time

    Company Description Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables,...

  • Head of Guest Relations

    2 months ago

    Bridport, Dorset, United Kingdom Louma Farm and Retreat Full time

    Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables, or enjoy picking apples...

  • Head of Guest Relations

    2 months ago

    Bridport, Dorset, United Kingdom Louma Farm and Retreat Full time

    Louma Farm and Retreat is a unique West Dorset retreat located in Bridport. We are a place of well-being and quiet, providing our resident guests with the opportunity to thrive in beautiful countryside. As a working farm nestled in 100 acres, guests can stroll through vineyards and woodlands, interact with the horses in the stables, or enjoy picking apples...

  • Guest Relations Manager

    4 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Guest Relations Manager Location: Bridport Employer: Luxury Wellness Resort Salary: up to £30,000 per annum Platinum Recruitment is working in partnership with an exciting and ambitious Luxury Wellness Resort in Bridport (West Dorset) who are looking for a Guest Relations Manager to join their growing management team. What's in it for...

  • Guest Relations Team Member

    3 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Guest Relations Location: Bridport Employer: Luxury Wellness Resort Salary: from £26,000 per annumPlatinum Recruitment is working in partnership with an exciting, high end luxury wellness resort in Bridport (West Dorset) who are looking for a skilled and experienced Guest Relations Team Member to join their growing Guest Relations Team.What's in it...

  • Head Housekeeper

    3 weeks ago

    Bridport, United Kingdom Platinum Hospitality Full time

    **Role**:Head Housekeeper** **Location**:Bridport** **Employer**: Luxury Wellness Resort** **Salary**:up to £30,000 per annum** Platinum Recruitment is working in partnership with an exciting and ambitious Luxury Wellness Resort in Bridport (West Dorset) who are looking for an experienced Head Housekeeper to join their growing management team. **What’s...

  • Head Greenkeeper

    1 week ago

    Bridport, United Kingdom Bridport & West Dorset Golf Club Ltd Full time

    **BRIDPORT & WEST DORSET GOLF CLUB LTD** Burton Road, Golf Reception (01308) 421095 Dorset. **Job Title: Head Greenkeeper** Location: Bridport & West Dorset Golf Club Application Deadline: 31st January 2024 **About Bridport & West Dorset Golf Club**: Bridport & West Dorset Golf Club, nestled amidst the breathtaking landscapes of Dorset, has been a...

  • Operations Executive

    1 week ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Operations ExecutiveLocation: BridportEmployer: Luxury Wellness ResortSalary: up to £30,000 per annumPlatinum Recruitment is working in partnership with an exciting, high end wellness resort in Bridport (West Dorset) who are looking for an Operations Executive to join their growing team; you will be supporting the Senior Leadership Team on site with...

  • Receptionist

    4 weeks ago

    Bridport, United Kingdom Platinum Hospitality Full time

    **Role**:Receptionist** **Location**:Bridport** **Employer**: Luxury Wellness Resort** **Salary**:from £26,000 per annum** Platinum Recruitment is working in partnership with an exciting, high end luxury wellness resort in Bridport (West Dorset) who are looking for a skilled and experienced Receptionist to join their growing Guest Relations...

  • Operations Executive

    2 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Operations Executive Location: Bridport Employer: Luxury Wellness Resort Salary: up to £30,000 per annumPlatinum Recruitment is working in partnership with an exciting, high end wellness resort in Bridport (West Dorset) who are looking for an Operations Executive to join their growing team; you will be supporting the Senior Leadership Team on site...

  • Receptionist

    4 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Receptionist Location: Bridport Employer: Luxury Wellness Resort Salary: from £26,000 per annum Platinum Recruitment is working in partnership with an exciting, high end luxury wellness resort in Bridport (West Dorset) who are looking for a skilled and experienced Receptionist to join their growing Guest Relations Team. What's in it for...

  • Head of Visitor Experience

    7 days ago

    Bridport, United Kingdom Symondsbury Estate Full time

    **Symondsbury Estate - Head of Visitor Experience** - Full or Part Time - hours to be negotiated_ **About Symondsbury Estate** is a stunning farm, village and visitor destination located on the outskirts of Bridport, just one mile from the Jurassic Coast. Symondsbury Estate has an exceptional customer offer through its holiday accommodation, wedding venue,...

  • Waiter/Waitress

    4 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Waiter/Waitress Location: Bridport Employer: Luxury Wellness Resort Salary: from £26,000 per annum Platinum Recruitment is working in partnership with an exciting, high end wellness resort in Bridport (West Dorset) who are looking for a skilled and experienced Waiter/Waitress to join their growing Guest Relations Team. What's in it for...

  • Waiter/Waitress

    4 weeks ago

    Bridport, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Waiter/Waitress Location: BridportEmployer: Luxury Wellness ResortSalary: from £26,000 per annumPlatinum Recruitment is working in partnership with an exciting, high end wellness resort in Bridport (West Dorset) who are looking for a skilled and experienced Waiter/Waitress to join their growing Guest Relations Team.What's in it for you?As a...

  • Head Chef

    4 weeks ago

    Bridport, United Kingdom Personnel Solutions Full time

    Head Chef / Kitchen Manager - Busy Pub Restaurant with Rooms - Bridport, Dorset - £34K + overtime pay - Very Short Term Live-in We're looking for an experienced chef to take the leading role in this busy seasonal pub restaurant/hotel. You will manage the kitchen and lead the team to produce quality, British, seasonal fresh food in a fulfilling...

  • Head Chef

    3 weeks ago

    Bridport, United Kingdom Personnel Solutions Full time

    Head Chef / Kitchen Manager - Busy Pub Restaurant with Rooms - Bridport, Dorset - £34K + overtime pay - Very Short Term Live-in We're looking for an experienced chef to take the leading role in this busy seasonal pub restaurant/hotel. You will manage the kitchen and lead the team to produce quality, British, seasonal fresh food in a fulfilling...

  • Head Chef

    4 weeks ago

    Bridport, United Kingdom Personnel Solutions Full time

    Head Chef / Kitchen Manager - Busy Pub Restaurant with Rooms - Bridport, Dorset - £34K + overtime pay - Very Short Term Live-inWe're looking for an experienced chef to take the leading role in this busy seasonal pub restaurant/hotel.You will manage the kitchen and lead the team to produce quality, British, seasonal fresh food in a fulfilling environment. As...