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IT Relationship Manager – FMCG – City of London

3 months ago

London Area, United Kingdom Crimson Full time

IT Relationship Manager – FMCG – City of London


Onsite 3 days per week – Hybrid working


Salary up-to £55,000 – 20% Bonus Scheme + Benefits


IT Business Relationship Manager for a leading client based in City of London. My client is currently seeking an IT Business Relationship Managerto come on board to oversees and coordinates business-driven projects in collaboration with local business units, the IT Manager, and the Area IT team. They ensure an up-to-date and secure local service landscape, serving as a stand-in for the IT manager and team. Leveraging the clients IT guidelines and standards, as well as IT service management processes, they focus on enhancing business processes and continuously improving end-user satisfaction with IT services and demands. The ideal candidate will have experience surrounding FMCG.


Key skills:


  • Previous IT Business Relationship Management experience
  • Strong FMCG experience/background
  • Cultivate and sustain robust relationships with stakeholders across local business departments, teams, colleagues from Area IT Europe, and global IT.
  • Utilise these relationships to identify business needs while effectively managing expectations.
  • Engage in our demand process to define project scopes, explore options, and advocate for internal alignment and transparent decision-making.
  • Monitor initiatives during execution, ensuring alignment with initial scope and demand objectives, and delivering outputs that meet quality standards.
  • Solid Business Process Understanding: Proficient in comprehending business processes and translating them into IT terminology.
  • Effective Communication and Relationship Skills: Skilled at interacting with end-users and building positive relationships.
  • Analytical Problem-Solving Abilities: Capable of addressing complex challenges alongside global IT colleagues.
  • Experience with IT service management practices
  • Maintains and develops a regular stakeholder alignment, sharing relevant information for IT services and capturing requirement and development ideas.
  • Collaborates improvement, simplification ideas or limitations in current services, processes & tools effectively for a fast and qualified alignment among IT peers (local, IT Area, remote Service Desk).
  • Ensures a professional end-user IT onboarding (leveraging and contributing global standards).
  • Ensures a professional and regular IT service communication towards end-users.


Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.


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Crimson is acting as an employment agency regarding this vacancy