User Researcher

2 months ago

United Kingdom Stealth iT Consulting Full time

My client are a large global digital transformation consulting firm, are seeking a User Researcher (SC Cleared) with GDS to work on exciting digital transformation projects, across the UK, within the public sector.


Note: All applicants should have valid active SC Clearance.


Role Responsibilities:


  • Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
  • Contribute to creating better products and services that solve users’ problems and meets their needs.
  • Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
  • Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
  • Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
  • Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
  • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
  • Help to embed user-centred design and user research best practices into teams and the wider business.


Role Requirements:


  • Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
  • Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
  • You will be eligible for SC (Security Check) level Clearance
  • Experience working with Government Digital Service (GDS) service standards, using GDS design principles
  • Strong storytelling, communication, stakeholder management, and facilitation skills.
  • Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
  • Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
  • Understanding of a range of tools and practices for in-person and remote research.


Good to have:


  • A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
  • You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.
  • A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.

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