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Technical Coordinator

4 months ago

Doncaster, United Kingdom Effective Home Full time

Technical Coordinator

Full-Time, Permanent

Location: Doncaster

Salary: £35k-40k dependent on experience

Holiday: 23 days plus public holidays


Additional Benefits: Employee discounts, Health cash plan, 4 weeks Company Sick Pay, Employee Assistance Programme, Pension and Death in service benefit


Effective Home is part of the Effective Energy Group. The Effective Energy Group is a group of companies providing predominantly energy and construction related services targeted at both domestic and commercial clients, since 2008. Brands in the Group to date include Effective Energy Solutions, Effective Home, Max Energy and Max Scaffold.


At Effective Home we are experts in installing renewable products into our customers’ homes. We have sustainability at heart and are passionate about making sustainable living accessible to all. For those who are most vulnerable, we place great emphasis on accessing funding streams that enables us to provide a reduced or no cost solution.


Overview:

The Technical Coordinator will work within the operations team. The purpose of the role is to follow established processes to support and deal with technical queries from inbound customers and internal departments including, sales team, solar PV designers, field operatives and the wider network.


Responsibilities


  • Efficiently respond to customer’s technical callbacks.
  • Triage inbound technical queries in line with process.
  • Remotely diagnose and rectify customer technical issues within a timely manner.
  • Manage the remedial process following unsuccessful remote remedies
  • Updating of CRM and other external portals and systems to ensure records are kept up to date and are accurate.
  • Demonstrate a high level of knowledge around all things compliance regardless of whether delivered by team leader or issued as per an OFGEM/BEIS/ MCS communication.
  • Support other departments of the business with technical queries.


Skills/Attributes

Essential


  • Previous experience in solar PV installation
  • Previous experience working within the construction industry or similar technical/engineering environment
  • Qualification – NVQ-3 in electrical installation
  • Previous experience in fault finding on electrical systems
  • Previous experience dealing with customers either face-face or phone calls


Desirable Qualifications

  • BPEC Solar PV qualification
  • 2391 Inspection and testing
  • 18th edition
  • JIB Gold Card


To apply for this Technical Coordinator role, pelase submit your updated CV