Customer Success Manager

3 weeks ago


London Area, United Kingdom Space Executive Full time

Our client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.


They are looking for an experienced Customer Success Manager, with experience managing; onboarding, upselling, and renewals, with 1,000+ headcount businesses.


The role:

  • Handling Quarterly Business Reviews with existing customers
  • Working closely with sales team to assist in onboarding of new accounts
  • Responsible for upsell and renewals of existing accounts
  • Main POC for contacts in businesses 1,000+ headcount
  • Taking a data-driven approach, assisting customers to understand key insights and get the best use from the solution


Your profile:

  • B2B Experience as a Customer Success or Client Success Manager
  • Experience in the SaaS sector strongly preferred
  • Working with Customers of 1,000+ headcount
  • Experience dealing with internal sales teams is a strong plus
  • Analytical mindset; ability to work with complex data and communicate this back to customers in order to make informed business decisions
  • Ability to work hybrid from London HQ


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