Duty Manager

2 weeks ago

London Area, United Kingdom Add Property Full time

IntroductionA modern residential development is looking for a confident Duty Manager to keep day-to-day operations running seamlessly. You’ll be the go-to presence on site - supporting residents, leading the team, and ensuring the building always feels safe, polished and well-managed.Role Overview:Location: London (site-based)Stable hours with a clear shift pattern:Shifts between 07:00 and 23:30 (early: 7am–3.30pm / late: 3pm–11.30pm)8.5 hours per shift with a 30-minute paid break-5 shifts per week, 42.5 hours total, with 2 days off on rotationOccasional ad-hoc night cover (11pm–7:30am) during periods such as annual leavePackage: Competitive salary based on experience.Industry: Property Management.What You’ll Be Doing:Leading a small on-site team of 6 concierges, setting standards, supporting performance and ensuring processes are followed.Acting as the first point of contact for residents, visitors and contractors, resolving issues with professionalism and empathy.Overseeing contractor activity and making sure work is delivered safely, efficiently and to the expected standard.Supporting maintenance routines, logging tasks and ensuring planned and reactive works are completed on time.Playing a hands-on role in building mobilisation and ongoing operational improvements.Championing Health & Safety, carrying out checks, reporting risks and keeping the development compliant at all times.Managing site routines such as opening/closing, inspections, alarm checks and any amenity-related duties.Ensuring accurate record-keeping across systems, logs and compliance documents.Main Skills Needed:Previous experience in a residential, hospitality or customer-focused operational role.Strong people leadership skills with the ability to coach, support and guide a team.Confident problem-solver with excellent communication and relationship-building skills.Solid understanding of Health & Safety practices and compliance requirements.Comfortable using systems, logging activity and following structured processes.Organised, proactive and calm under pressure.What’s in It for You:A varied, people-focused role where no two days look the same.Training, support and opportunities to grow within a professional and expanding organisation.A collaborative team culture where your ideas and initiative are valued.Call to Action:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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