Duty Manager

2 weeks ago

London Area, United Kingdom Criterion Hospitality Full time

As Criterion Hospitality continues to grow, we are delighted to be expanding our management team. We are now recruiting an experienced and passionate Guest Service Manager for our hotels in Central London.If you’re a people-focused leader who thrives on creating memorable guest experiences, this is the perfect opportunity to progress your career in a dynamic and supportive environment.What you’ll do:Lead and inspire the guest services team to deliver exceptional serviceEnsure smooth daily operations across front-of-house departmentsHandle guest enquiries and resolve issues with professionalism and careWork closely with management to maintain high service standardsWhat we’re looking for:Previous experience in a guest services or front office leadership roleStrong communication and interpersonal skillsA hands-on, proactive approach to team managementA genuine passion for hospitality and guest satisfactionWhat we offer:Opportunities for career development within a growing companyCompetitive salary and benefitsSupportive leadership and a positive work culture

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