Customer Service Executive

3 weeks ago


Watford, United Kingdom Trinity Resource Solutions Full time

Our client specialising in importing and exporting products to International markets across the globe are looking for someone experienced in Customer Services in a Business to Business environment.


The role is 70% operational that includes order to completion and 30% customer liaison


They have experienced phenomenal growth and need your skills gained in the following;

  • Minimum 2 to 4 years customer service experience
  • Excellent processing skills, managing complex order process flow
  • Excellent verbal and written communication skills
  • Experience in CRM and ERP systems
  • Strong attention to detail
  • Customer focused

Beneficial would be:

  • Wholesale experience
  • Experience in Export
  • Portuguese, Spanish or Arabic language skills

Key Responsibilities:

  • Process and manage accurately enquiries, quotes, sales orders, invoices. consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.
  • Follow the customers’ orders from start to finish, while keeping customer updated.
  • Meet Key Performance Indicators in line with the company strategy.
  • Generate PO to suppliers for easy to source items
  • Work closely and support the Sales Account Managers. Provide regular updates and discuss important matters.
  • Provide proactive communication to key internal stakeholders to ensure smooth process of the customer service operation.

Benefits:

  • 32 days annual leave including bank holidays
  • Pension: 3% company & 5% employee = 8%
  • Home working: 2 days a week
  • Discounted General Sale List medicines & cosmetic (on average 10-15% lower price than retail prices)

This role does not offer sponsorship, therefore we are unable to consider any candidates that do not have eligibility to work in the UK.



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