Customer Insight Manager

1 month ago

London, United Kingdom Harnham Full time

CUSTOMER INSIGHT MANAGER (CX)

UP TO £70,000

LONDON

We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience

THE ROLE:

The Customer Insight Manager will have the following responsibilities:

  • Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
  • Managed Voice of the Customer (VOC) program
  • Helpe mentor and develop junior members of the team
  • Present key insights to senior stakeholders, to enhance customer jounryes, advocacy and loyalty programmes
  • Define and measure customer perception across all products and customer journeys

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

  • Knowledge of quantitative and qualitative data
  • The ability to lead key initiatives focus on customer experience
  • A background in customer experience within an agency or brand environment
  • Excellent communication skills
  • Experience working across VOC trackers

le insights and recommendations, be able to paint a picture for less data literate stakeholders

THE BENEFITS:

  • A salary up to £70,000
  • Pension
  • Hybrid working

Please register your interest by sending your CV to Jack Gould via the apply link on this page.

  • Customer Insights Manager

    1 month ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONLarge insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys, gathering insights from surveys and complaints to optimize customer journeys. THE COMPANY:The...

  • Customer Insights Manager

    1 month ago

    London,, UK, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONLarge insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys, gathering insights from surveys and complaints to optimize customer journeys. THE COMPANY:The...

  • Customer Insights Manager

    1 month ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONLarge insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys, gathering insights from surveys and complaints to optimize customer journeys. THE COMPANY:The...

  • Customer Insights Manager

    1 month ago

    London, United Kingdom Harnham Full time €70,000

    CUSTOMER INSIGHTS MANAGER (CX) UP TO £70,000 LONDON Harnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science. THE ROLE: The Customer Insights...

  • Customer Insights Manager

    5 days ago

    London, United Kingdom Harnham Full time €70,000

    CUSTOMER INSIGHTS MANAGER (CX) UP TO £70,000 LONDON Harnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science. THE ROLE: The Customer Insights...

  • Customer Insights Manager

    2 weeks ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONAn award winning insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys that will optimize customer journeys, gathering insights from surveys and complaints,...

  • Customer Insights Manager

    4 weeks ago

    London, United Kingdom Harnham Full time

    Job Description CUSTOMER INSIGHT MANAGER UP TO £70,000 + BENEFITS LONDON An award winning insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys that will optimize customer journeys, gathering insights from...

  • Customer Insights Manager

    1 month ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONAn award winning insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys that will optimize customer journeys, gathering insights from surveys and complaints,...

  • Customer Insights Manager

    3 weeks ago

    London, United Kingdom Harnham Full time

    Job Description CUSTOMER INSIGHT MANAGER UP TO £70,000 + BENEFITS LONDON Large insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys, gathering insights from surveys and complaints to optimize customer journeys. ...

  • Customer Insights Manager

    3 weeks ago

    London, United Kingdom Harnham Full time

    Job Description CUSTOMER INSIGHTS MANAGER (CX) UP TO £70,000 LONDON Harnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science. THE ROLE: The...

  • Customer Insights Manager

    1 month ago

    London,, UK, United Kingdom Harnham Full time

    CUSTOMER INSIGHTS MANAGER (CX)UP TO £70,000LONDONHarnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.THE ROLE:The Customer Insights Manager will...

  • Customer Insights Manager

    1 month ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHTS MANAGER (CX)UP TO £70,000LONDONHarnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.THE ROLE:The Customer Insights Manager will...

  • Customer Insights Manager

    2 weeks ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHTS MANAGER (CX)UP TO £70,000LONDONHarnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.THE ROLE:The Customer Insights Manager will...

  • Customer Insight Manager

    5 days ago

    London, United Kingdom Harnham Full time

    Role: Customer Insight Manager (CX) Salary: Up to £70,000 Location: London – 2 days a week onsite About the Company: Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences. The Role As the Customer Insight Manager, your responsibilities will include: ...

  • Customer Insight Manager

    5 days ago

    London, United Kingdom Harnham Full time

    Role: Customer Insight Manager (CX) Salary: Up to £70,000 Location: London – 2 days a week onsite About the Company: Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences. The Role As the Customer Insight Manager, your responsibilities will include: ...

  • Customer Insight Manager

    1 month ago

    London,, UK, United Kingdom Harnham Full time

    Role: Customer Insight Manager (CX)Salary: Up to £70,000Location: London – 2 days a week onsiteAbout the Company:Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.The RoleAs the Customer Insight Manager, your responsibilities will include:Providing...

  • Customer Insight Manager

    1 month ago

    London, United Kingdom Harnham Full time

    Role: Customer Insight Manager (CX)Salary: Up to £70,000Location: London – 2 days a week onsiteAbout the Company:Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.The RoleAs the Customer Insight Manager, your responsibilities will include:Providing...

  • Customer Insight Manager

    1 month ago

    London, United Kingdom Harnham Full time

    Role: Customer Insight Manager (CX)Salary: Up to £70,000Location: London – 2 days a week onsiteAbout the Company:Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.The RoleAs the Customer Insight Manager, your responsibilities will include:Providing...

  • Customer Insight Manager

    4 weeks ago

    London, United Kingdom Harnham Full time

    Job Description Role: Customer Insight Manager (CX) Salary: Up to £70,000 Location: London – 2 days a week onsite About the Company: Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences. The Role As the Customer Insight Manager, your...

  • Customer Insights Manager

    1 month ago

    London Area, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONLarge insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys, gathering insights from surveys and complaints to optimize customer journeys. THE COMPANY:The...