Field Service Engineer

4 weeks ago

Glasgow, United Kingdom Rapiscan Systems Full time

Field Service Engineer covering Glasgow


Company:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence


Role Overview

Field Service Engineer covering Glasgow regions

Installation, repair and maintenance support of mainly the Rapiscan’s ADS / CT products in the UK. but also providing support for the full range of the Checkpoint & Trace products.

Responsibilities

  • Installation and service support of Rapiscan’s ADS / CT products at customer’s premises, primarily at Glasgow Airport but may include other locations in Scotland.
  • Routine preventative and breakdown maintenance of the Company’s equipment at customer premises in the UK and EMEA.
  • Provide out of hours standby cover as part of established teams.
  • Carry out basic Operator and Technical training when required at customer premises.
  • Carry out site surveys and advise customer on technical matters prior to installations.
  • Learn the basics for the full range of the Checkpoint & Trace products, so assistance can be given to other teams.
  • Provide feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

Qualifications

  • Previous working in a customer facing environment would be beneficial.
  • Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.
  • Must have qualifications in subjects relevant to the role.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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