International Field Service Engineer, Metrology

3 days ago

Oxford, United Kingdom TRS Consulting (UK) Ltd Full time

International Field Service Engineer


Microscopy & Metrology Semiconductor Process Equipment


Oxford


£40K - £45K + 10% Bonus + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training


** An excellent opportunity for Service Engineers from high value capital equipment backgrounds, including medical devices, laboratory devices, semiconductor, packaging equipment, ex HM Forces Weapons or Radar Engineers, or Service Engineers from any other electronic or electro-mechanical high value capital equipment backgrounds, to join a market leader in sophisticated semiconductor process equipment, offering first class product training and unsurpassed opportunities for career development**


The Company – International Field Service Engineer, Microscopy & Metrology


My client is a global leader in innovative and complex semiconductor process equipment, with cutting edge patented technology in metrology based industrial microscopy, used for integrated process control.


Offering 'best in class' solutions across a wide range of innovative instrumentation, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people.


The Role - International Field Service Engineer, Microscopy & Metrology


The prime function of these exciting roles is to provide technical support to their customers. The International Field Service Engineer will manage the technical relationship with the customer base. Following training, the post-holder will be able to provide remote, and on site, support, to resolve customers technical problems. Undertaking overseas secondments to install new products, the customer support engineer will build and maintain relationships with customers, and local partners, whilst ensuring that our products perform at the highest levels of performance and reliability.


These roles would suit energetic problem solvers ready for a challenging international future.


Key Responsibilities include:


Installation and support of products at customer sites across the world.


Provide support, remotely and at customers facilities, including fault finding, repair and installation of product upgrades.


Managing the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea and other semiconductor manufacturing nations.


Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities


Training, mentoring, and coaching of distributor service teams


Monitor the performance and up-time of all company products, both in-house and at customer sites.


Write and maintain technical documents to improve fault-finding and installation


Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products. Able to travel to customer sites across Europe, USA and Asia, travel may reach 50% and be at short as well as planned notice.


Your Background - International Field Service Engineer, Microscopy & Metrology


To succeed in these exciting roles, you must be able to demonstrate the following:


· Previous experience as a Field Service Engineer or Technical Support Engineer

· Qualification in an engineering or science subject

· Good electronics, mechatronics and IT systems knowledge

· Computer literacy

· Strong troubleshooting and problem solving skills


A background working in any of the following would be useful:


- Manufacturing

- Maintenance

- Field Service

- Metrology

- Semiconductor instrumentation

- X-ray

- Medical

- Scientific

- Laboratory

- Equipment Manufacturer


· Capability to learn quickly and understand complex technical topics

· Ability to communicate effectively at all levels with external customers and internal departments


The Benefits - International Field Service Engineer, Microscopy & Metrology


This is an excellent opportunity to join a world class semiconductor systems organisation. You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses. For those with the desire, there are opportunities to progress your career into more technical specialist roles.


In return, the successful applicant will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive salary, bonus, healthcare, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation.


This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.

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