FM Administrator

1 month ago

Wythenshawe, United Kingdom Mitie Full time

Main Duties

  • Identify, liaise, and arrange subcontractor attendance in-line with contractual agreements for both reactive works and pre-planned maintenance works, considering costs, location, expertise, availability, and response targets.
  • Run and analyse data reports to closely manage KPI targets and identify solutions for a more efficient end-to-end process.
  • Accurately record and evidence all job-related information on the appropriate IT systems, ensuring compliance with statutory and/or mandatory requirements.
  • Raise purchase orders for subcontractor attendance based on contractual agreements and best value for money.
  • Undertake invoice management to ensure payment terms are met according to contractual agreements.
  • Collaborate with Account teams, contract managers, schedulers, and helpdesk colleagues to meet Business KPIs.
  • Build and maintain relationships with external clients, suppliers, operations team, and central departments.
  • Continuously review internal processes and make recommendations for improving the efficiency of the Supply Chain function.
  • Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
  • Provide consistent and exceptional customer service, dealing with interactions professionally and efficiently.
  • Schedule and manage Supply Chain work orders, ensuring timely completion based on client requirements and agreements.
  • Analyse work order progression and completion, ensuring accurate system updates.
  • Reassign subcontractors when necessary for unresolved work orders.
  • Communicate effectively with peers and management to drive service excellence.
  • Effectively manage risks and escalate when necessary.
  • Attend relevant training as directed by the line manager.
  • Seek information regarding contractual agreements and scope of services.
  • Monitor and guide sub contractor engineers to adhere to schedules and take necessary actions.

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