IT Services Engineer

This role is based in Mountsorrel, Leicester.

A company car is provided for this role.

Job Title: IT Services Engineer

Responsible for: N/A

Team: Professional Services Group

Responsible to: IT Services Manager

Company Overview

Catalyst Computers Systems Ltd supply a dealer management system that is aimed primarily at the motorcycle, caravan, motor vehicle and agricultural industries.

We help businesses manage all areas of their operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.

Job Overview

As a member of the installation and configuration team you will be responsible for installing, configuring and upgrading the baseline for users of our software products across the UK and Republic of Ireland. This includes, but is not limited to, implementing and troubleshooting issues related to hardware, operating systems and the software application. The software applications supplied by our operating companies consist of data held on Linux or Microsoft Windows servers, accessed from client PC’s and Remote Desktop Services connections. Onsite work can result in overnight stays being necessary.

You will be required to provide instruction to customers on procedures for system management and backups, whilst ensuring a clean handover of the system to either an application consultant colleague, or directly to the customer.

When not performing installation duties you will be based at the Catalyst offices, preparing systems for both installation and direct shipping to customer sites, supporting customers remotely or visiting customers to carry out emergency maintenance tasks.

Key Responsibilities

• Liaise with customers, travel to customer site and install equipment

• Act professionally at all times and communicate in a manner which promotes the company, its products and services

• Provide advice and training to customers where necessary

• Working outside of core business hours to minimise disruption to the customer

• Become involved in ad-hoc tasks as required.

Qualifications Required

Desirable – Any relevant industry recognised qualifications or certifications

Experience and Skills Required

Essential – Excellent communication verbal and written, customer service skills and an excellent telephone manner

Essential – Strong analytical and problem-solving abilities, good attention to detail.

Essential – Ability to communicate with and respect customers at all levels within a company. Essential – Possession of a valid full driver’s license is required

Essential – Strong working knowledge of

• Microsoft Operating Systems, PC and Server Hardware, Common peripheral devices (printers, scanners, routers, etc…), TCP/IP Networking, WAN and Internet technologies, and Common Office Applications

Desirable – Any experience of

• Linux operating systems, Server virtualisation and Cloud hosting environments

Desirable – Structured cabling installations

Suitable for someone who…

Has a minimum of 5 years’ experience in a technical role resolving issues with and installing servers alongside the build and configuration of Windows Servers and PC’s, peripheral devices and network systems. Any experience of Linux and legacy technologies along with Online/Offline Microsoft Exchange and Active Directory is also desirable.

You will be able to work under pressure and have a logical, pro-active, and analytical approach to you work.

You will be self-motivated with effective communication skills, attention to detail and good time management.

You are able to work as part of a team or independently and be able to manage and prioritise multiple tasks.

You will have excellent organisational skills.

Competencies

Customer Aware - I am able to relate to customers at all levels, understand the commercial nature of the relationship with customers and treat all customers equally and with respect.

Resilient - I handle work pressure well, working with a varied workload. I am adaptable and handle new or uncertain situations well.

Analytical - I have strong research skills, with the ability to theorise. A great problem solver, taking clear and logical steps to reach a decision. I report my findings clearly.

Good Communicator - I have great verbal and written skills. I listen to others, am approachable and open minded. I am open to and give feedback.

Continuous Improvement - I am eager to acquire new knowledge and skills in order to perform my job more effectively.

Positive - I convey an optimistic and confident approach to situations.

Interested - I want to learn more about what I and the company does.

Committed - I do what I say I’ll do; people can count on me.

Respectful - I treat colleagues and customers with deference and respect.

Collaborative - I work well with others to get the desired outcome.

Diversity within the workplace

At Catalyst we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.

As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.

If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.

Company Benefits

. Company Performance Bonus – Paid annually.

. Cycle to work scheme.

. Generous Company Sick pay

. Death in service – 4 x your annual salary.

. Company pension contribution of 5%

. Maternity, Paternity and Shared Parental leave: Catalyst has a generous policy to cover

time off to be with your family at important times in your life.

. Medical Cash plan - which gives you access to the best doctors.

. Generous Holiday Starting at 25 days.