Senior Manager Controls Testing Chief Controls Office

Description

We have an exciting opportunity for a Senior Manager to join the Control Testing Team within the Chief Controls Office, reporting into the Head of Control Testing.

As a Senior Manager in the First Line Control Testing Team, you will lead a team of Managers and Consultants in assessing the design and operational effectiveness of critical controls, providing assurance that they mitigate the risks faced by the Society.

As a central part of the First Line of defence, our vision is to be recognised as a trusted partner to our stakeholders and to support the development of a strong risk culture. You will work with senior stakeholders and 3LoD peers to agree control testing plans for your portfolio of process and policy areas, before leading your team to deliver to the highest standards in accordance with our defined methodology. Where enhancements in the control environment are identified, you will work with Process and Control Owners to ensure they understand what is needed and the value these improvements bring, and your team will validate any remedial activity undertaken to determine if it fully mitigates the risk and is sustainable in its operation.

Alongside the main testing elements of your role, you will also have the opportunity to lead and support a variety of initiatives within the team and across the wider Society to help deliver our culture of continuous improvement. As a Line Manager you will coach and develop Managers and Consultants within the team to help them achieve their potential.

This role is within the Chief Operating Office (COO), which is more than just IT - it's the engine that drives Nationwide's transformation into a modern mutual, overseeing day-to-day operations while focusing on delivering against our long-term goals as a Society.

The Controls Testing Team, who are part of the Chief Controls Office within COO, are responsible for planning and delivering Society-wide comprehensive controls testing of the critical controls which underpin Nationwide’s financial and non-financial risk policies.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Senior Manager you will be accountable for: -

• Leading the delivery of a control testing portfolio spanning non-financial policies and processes Society wide.
• Developing a team of Control Testing Managers and Consultants to deliver reviews in line with the First Line Control Testing Methodology and Approach to both time and quality.
• Working in partnership with the business to define and deliver control testing plans and report the results to key stakeholders and Risk Committees providing insight into what we have found and why it matters.
• Supporting stakeholders in the definition of remediation plans to address identified control gaps, ensuring that the sustainable steps have been taken to address.
• Providing constructive challenge and advice to ensure the right outcomes for our customers and the Society.
• Working collaboratively with partners across the 3LOD to simplify and strengthen risk management practices.
• Working as an integral and senior member of Control Testing Team and Chief Controls Office identifying and leading on internal initiatives to drive a continuous improvement approach in all we do.
• Deputising for the Head of Control Testing and other senior members of the team as required.

About you

As a minimum requirement you’ll have: -

• Strong leadership experience in Audit, Controls Testing, Risk or Compliance.
• Significant experience in the definition and delivery of Controls Testing plans, framework and associated reporting.
• Appropriate subject matter expertise / professional qualifications with knowledge of relevant regulations, standards, and industry best practice in one or more of the following areas: Technology, Information Security, Data Governance, Data Privacy, Business Continuity, Economic Crime, Payments, Retail Banking, Mortgages.
• The ability to demonstrate decisiveness and sound judgement on a consistent basis. With strong critical thinking, you’ll comprehend and assimilate information rapidly, break down complex problems and provide support and challenge in a clear and understandable way to suit different audiences, from Exco level through to wider colleague engagement.
• Experience of working and developing high value relationships with Senior level stakeholders across the 3LOD.
• The ability to be resilient and calm under pressure, stepping back and considering the bigger picture and being comfortable managing through uncertainty and ambiguity.
• Well-developed coaching, mentoring and performance management skills.
• Excellent communication skills, written and verbal including proven negotiating, facilitation and influencing skills.

In this senior management role, you’ll role model the behaviours we want to see and contribute to wider team management activities, including the recruitment, coaching and development of others within the team. You will be a resilient and highly motivated self-starter who relishes a challenge and has a proactive approach to self-development and continual improvement.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Individual healthcare cover

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.