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Information Technology Field Engineer

2 months ago

Milton Keynes, United Kingdom Capita Full time

As the engineer you will be expected to manage your own ticket queue to ensure SLAs are achieved. Likewise, you will be expected to manage the customers expectations to drive customer satisfaction.


What you will be doing:


Full responsibility to resolve hardware faults in line with the contracted services, on a variety of End User technologies listed below:

  • Desktop / Workstation – (Dell, HP, MS Surface Pro), Component replacement hardware break fix. and working knowledge of Windows environment.
  • Laptop – (Dell, HP, Chromebook), Component replacement hardware break fix and working knowledge of Windows environment.
  • Server/SAN – (Dell) Component replacement hardware break fix and knowledge of Windows server environment
  • Tablet/Apple TV’s – (Apple OS, Android and Chrome devices) configurations and diagnostic or fault-finding skills
  • Apple Mac - Install and configure MAC server and rebuild client knowledge
  • Configure & replace Routers, Switches, WAP’s (Cisco, Huawei, Meru)
  • Wireless – Knowledge and understanding of wireless solutions including printing with abilities to fault find/resolve issues.
  • MS Windows (Windows 10 and other in-service life versions)
  • Image build’s & configuration (Knowledge of Altiris and compliance)
  • Interactive Whiteboard/Panel – (Promethean, Clevertouch) – Fault finding knowledge, firmware updates, splitter configurations.
  • Network cable patching & cable installation.
  • Training of non-technical customers on equipment and software.
  • Dealing with Capita complaints and consistently resolving issues in a manner consistent with exemplar customer service.


What we are looking for:

  • Working knowledge of MS Windows OS & MS Office Suite
  • Previous experience of installation and configuration of end-user devices
  • Previous experience of diagnosing and repairing end-user IT hardware
  • Experience of providing deskside support
  • Excellent customer facing skills with the ability to deal with difficult customers
  • Ability to work on own and under pressure
  • Ability to follow a SMART Hands working process
  • Self-Management with Good Organisational Skills.
  • Ability to follow remote advanced technical instruction
  • Able to work to KPIs and SLA's
  • Must be eligible for SC clearance