Customer Success Advisor

5 days ago

United Kingdom Maison Sport Full time

Salary - £13 per hour

Hours - 15 to 40 per week

Temporary seasonal contract (now to March 31st)


Company Description

At Maison Sport, our mission is to redefine and elevate snow sports experiences. By fostering trust, driving excellence and embracing innovation, we empower both customers and instructors. We aim to create lasting memories, exceed expectations and shape a community where authenticity and unparalleled experiences thrive. 


Role Description

Excellent customer service sits at the core of our business, from when a customer first visits our website, to their interactions with the customer success team and then finally with the instructors on the mountain - we are passionate about providing the best service, ensuring we help create unforgettable memories on the slopes.


We are looking for an individual who shares our passion and appreciation for brilliant customer service. To be successful in the role you will also need to be highly organised and have excellent written and verbal communication skills.


You will be a part of a 15 person team, reporting into the Customer Success Managers. The role requires a mixture of collaboration with other members in the team, but also a large degree of autonomy where you are dealing directly with customers to assist them book their lessons and ensure their experience with us is a great one.


Key responsibilities:

  • Answering incoming client calls effectively in a professional manner and making any necessary outgoing calls relevant to making the process of booking as seamless as possible.
  • Following up on client reservations carefully taking into consideration their needs and applying Supreme’s personal and professional touch at every stage of communication.
  • To use initiative where possible within the sales parameters that will be set for the 24/25 season.
  • Communicate effectively with the management team on a daily basis.


Must haves:

  • Ski/snowboard experience.
  • Clear passion for excellent customer service and experience working within a ski school will be a huge advantage.
  • Excellent organisational skills.
  • Native level verbal and written English.
  • Right to work in the UK.


Working Hours:

Minimum 15 hours to a maximum of 40. Our office is open 7 days per week, we are looking for additional support for all days so we can offer flexibility depending on what hours the successful candidate would like to work.

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