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Account Handler

2 months ago

Scarborough, United Kingdom JMG Group Full time

About Us


JMG Group is a Private Equity backed insurance broking group with our HQ based in Leeds and regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions and more than doubled in size since we completed our MBO in November 2020. We place over £280m of Gross Written Premium into the market annually and our teams are well respected in the industry. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success.

Our JM Glendinning North Yorkshire office is currently recruiting due to continue success, and we are looking for an experienced Account Handler with either Commercial or Personal Lines experience.


The opportunity


As an Account Handler, you will play a key role in managing a portfolio of clients and their insurance policies. You will work closely with the clients to understand their needs, provide expert advice, and ensure they receive the best insurance solutions. The role is based at our North Yorkshire office which is nestled between Scarborough & Pickering, with the flexibility of hybrid working to support work-life balance.


Key Responsibilities:


  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance.


  • Policy Administration: Handle the end-to-end administration of personal insurance policies, ensuring accuracy and compliance with industry regulations.


  • Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio.


  • Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients.


  • Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions.


Qualifications and Experience:


  • Previous experience as a Personal Lines or Commercial Account Handler or a similar role within the insurance industry.
  • Strong knowledge of personal insurance products and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • Proficient in industry-specific software and Microsoft Office.



  • What we offerCompetitive salary commensurate with level of experience
  • Hybrid working pattern – at least one, ideally two full office days in Scarborough per week
  • Free parking
  • Company Pension scheme
  • Generous holiday entitlement, including birthday day off
  • Bupa Healthcare Cash Plan
  • Life Assurance