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Service Desk Technician

2 months ago

Thatcham, United Kingdom Cyberfort Full time

Job Title: Data Centre Service Support Technician (Apprenticeship)


Location: Greenham Business Park, Newbury, Berkshire


Hours of Work:

  • Hours of Work: 44 hours over an 8 day shift cycle inclusive of 1 hour paid break per shift
  • Rota – 12 hour shifts, 4 days, 4 days off, 4 Nights, 4 Nights off


Benefits:

  • Salary £30,200
  • All Technicians are enrolled on an 18 month QA Level 3/4 Apprenticeship Scheme
  • 25 days annual holiday + Birthday off in addition and option to buy/sell additional 5 days
  • Company Pension Scheme
  • Private medical Cover
  • Life Assurance
  • Extensive non-taxable benefits


The Role

Due to internal promotion Cyberfort are looking for a Service Support Technician to join our friendly team.


Reporting to the Service Support Operations Manager you’ll be part of a team providing 24/7/365 support for data centre and service desk functions.


No two days are the same in this interesting role. You’ll be looking after customers and colleagues, supporting a wide range of data centre and customer equipment, resolving queries, installing, and supporting hardware and software as part of a team. You’ll be confident on the telephone, and able to prioritise your work and ask for help when you’re out of your depth.


You’ll have some experience of IT infrastructure and customer service and be confident using office software.


This is a busy role, and you’ll need to be a quick learner, able to build honest, transparent, trusting relationships with colleagues and with our customers.


A keen willingness to learn and develop your skills is essential to this hands-on role. Cyberfort are committed to providing top class training and promotion opportunities and this role will suit someone looking to build a career in IT. We’ve partnered with QA Training and all Technicians are enrolled in an 18-month level 4 training program following induction training.


If this sounds like you, we’d like to see…….

  • Your CV


Our Purpose:

The Cyberfort Group is a community of 150+ passionate people united by one overall mission... to make the world safer, one business at a time. We are the "one-stop shop" for all things cyber and are working to build a centre of excellence for our customers by building an amazing place to work, learn and develop for our people.


We work with a diverse range of clients, including large Governmental departments as well as other public sector organisations and businesses within the private sector. We're growing our business and our team through our continuous investment in developing technology and cyber capability; we aim to deliver innovation to our customers as fast as possible. Whether it's AI-driven ML-based threat intelligence or rapid start hybrid Cloud; our goal is to implement solutions that make us stand out in the market.


If that sounds like you, we'd like to see......

  • Your CV


Find your place at the Cyberfort Group - Our vision is to bring together technology, people, expertise, facilities and leaders in Cybersecurity to create capability that is second to none. We aim to create a workplace that leverages the expertise of people from a diverse range of backgrounds that are to be themselves, are celebrated for thinking differently and work together as one team.


We know that a one size fits all approach to our recruitment and selection practices will not allow us to reach some of the incredible people that are out there and it’s common practice for us to make adjustments. When you apply to work for us please let us know if there’s anything we can do to allow you to showcase your skills and talents to the best of your ability.