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System Analyst
2 months ago
Are you passionate about technology and looking for an exciting opportunity to make an impact? We are currently seeking an IT Systems Analyst to join our dynamic Systems Team. In this critical role, you'll be at the heart of managing and supporting the technology systems that drive Advanced Utility Networks and the different division within the group: TriConnex, eSmart Networks, Advanced Electricity Networks (AEN), and Advanced Water Infrastructure Networks (AWIN).
What will you be doing?
As an IT Systems Analyst, you'll play a pivotal role in ensuring the smooth operation of our technology infrastructure. Your responsibilities will include:
- Providing support services to individual users through our service desk, whether they’re in the office, on-site, or working remotely.
- Assisting in the maintenance and development of the Group’s systems infrastructure.
- Handling hardware/software issues, including break/fix scenarios.
- Monitoring the service desk call queue, logging, and triaging to ensure timely resolution of issues.
- Supporting the maintenance of automated deployment systems and keeping accurate records within the service desk system.
- Generating ideas to improve business productivity and reduce costs.
- Communicating effectively with key stakeholders and generating simple reports and guides as needed.
The Person:
To excel in this role, you should be proactive, flexible, and possess a can-do attitude. We are looking for candidates who can:
- Communicate complex issues in a practical and straightforward manner to a diverse range of stakeholders.
- Work independently and manage tight deadlines effectively.
- Collaborate well with team members and influence at all levels of the organization.
- Engage and communicate effectively with staff at all levels.
Essential Knowledge and Skills:
- Proficiency with Microsoft Operating Systems and Microsoft 365 full stack.
- Experience with software & hardware/peripherals, mobile device support, and software deployment (Intune).
- Knowledge of SAAS and cloud-based architecture.
Desirable Qualifications:
- ITIL qualified.
- Familiarity with Freshservice ITSM, Team Viewer, LAN/WAN/VPN, MDM technologies (Intune, ABM).
If you are ready to take on this exciting challenge and contribute to our success, we want to hear from you. Apply today and become a key player in our IT Systems Team
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