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Senior Operations Analyst - Payments
Elevate your career to new heights as a Senior Operations Analyst within the dynamic realm of Payments. This pivotal role places you at the heart of financial operations, where precision and expertise are paramount. Enjoy the satisfaction of ensuring service targets are met and industry standards are upheld through your adept management of complex operational processes.
Role Overview: As a guardian of client funds, your proficiency in scripting will be instrumental in the precise allocation of unallocated funds. Your day-to-day activities will demand the highest standard of completion, a keen eye for detail, and a commitment to excellence.
Key Responsibilities:
- Operational Excellence: Utilize your analytical prowess with prominent payment systems such as SWIFT, BACS, FPS, and SEPA to deliver exceptional service. Solve intricate problems, manage complex escalations, and resolve live issues efficiently.
- Client Fund Management: Ensure accurate allocation of unallocated funds through advanced scripting skills.
- Team Support: Support the ops delivery lead, gain insights into team performance, and spearhead ongoing improvements to foster a culture of success.
- Compliance and Standards: Leverage your experience with CASS to enhance team capabilities and ensure adherence to compliance standards.
- Effective Communication: Serve as the linchpin in interactions with the customer team and senior analysts, proactively sharing best practices to ensure harmonious and effective service delivery.
- Control Environment Management: Operate and refine the control environment, recommending enhancements to ensure its robustness and effectiveness.
- Mentorship and Development: Provide coaching and support to team members, imparting operational knowledge and nurturing a developmental atmosphere.
- Innovation and Efficiency: Collaborate with the ops delivery lead and product owner to drive technological advancements that yield fantastic customer outcomes and greater operational efficiency.
Ideal Candidate Profile:
- Proven track record in financial operations.
- Exceptional problem-solving skills.
- Passion for continuous improvement and operational excellence.
- Strong analytical skills and experience with payment systems (SWIFT, BACS, FPS, SEPA).
- Expertise in scripting for fund allocation.
- Experience with CASS compliance.
- Excellent communication and mentoring abilities.
Why Join Us? This role promises a challenging yet rewarding journey, with the chance to make a significant impact in the payments landscape. By joining our team, you will be part of a forward-thinking organization committed to operational excellence and continuous improvement. Enjoy the satisfaction of contributing to a dynamic and essential aspect of financial operations, while fostering your professional growth and development.
Apply Now: Candidates with a proven track record in financial operations, a flair for problem-solving, and a passion for continuous improvement are invited to apply. Seize this opportunity to elevate your career and make a significant impact in the payments industry.
