Implementation Consultant
3 weeks ago
IMPLEMENTATION CONSULTANT ✌
Opportunity:
We’re looking for a passionate and skilled Implementation Consultant to join our dynamic team 🙌 As our business continues to grow and evolve, so will your role—giving you plenty of opportunities to learn, develop, and make an impact. 🚀
What You'll Do:
- Client Implementation:
- Lead and support the onboarding of new clients, guiding them through the implementation process. 🎉
- Deliver engaging training sessions on our ILA software, ensuring customers can fully leverage the solution. 💻📚
- Collaborate closely with clients to meet contractual SLAs (Service Level Agreements) and Statements of Work. 📝🤝
- Contribute to achieving key certifications like ISO 9001, ISO 27001, and ISAE 3402. 🛡️
- Establish and manage strong client engagement processes, including regular reviews to ensure ongoing satisfaction. 🔄✨
- Support and Helpdesk:
- Be a key player in resolving escalated support issues, ensuring timely and effective solutions. 🛠️⚡
- Rotate through helpdesk duties as needed, providing top-notch support to our clients. 📞💬
- Help manage support resources to deliver on SLAs and mitigate potential risks. 🔍🕒
- Promoting and Enhancing the ILA Product:
- Showcase the capabilities of our ILA software to potential clients through demos and presentations. 🎥👩💼
If you're keen, apply now
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