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Retail Sales Coordinator

3 months ago

Evesham, United Kingdom Karndean Designflooring UK Full time

In 1973, Karndean started life as a small family business. Now we are one of the world's most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and it’s their passion and innovation that has allowed us to continue growing as a business.


We have an exciting opportunity for a Retail Sales Co-Ordinator to join our team. To work as part of a busy and vibrant customer service focussed sales team to provide front line customer service excellence and support to all our retail customers and external Retail Sales Team.


This position is based in the Customer Services - Sales Office department and reports to the Retail Team Manager. As the Retail Sales Co-Ordinator you will be required to have a passion for providing customer service excellence to all contacts through all channels of communication.


Main Duties:


• To always provide customer service excellence to all contacts through all channels of communication.

• Accurate processing of retail orders, stock enquiries, samples, returns and queries, using daily reporting tools available to ensure a high level of accuracy.

• Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems.

• Ensure that all enquiries in relation to online ordering, retail projects, POS requests, tier changes and new account requests are registered accurately.

• Take ownership of retail customer enquiries and complaints through first call resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, referring to Retail Specialists as required.

• Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible.

• Point of contact for first line enquiries from Retail Business Managers and Merchandisers.

• Shadowing of the Retail Specialists to ensure you maintain a good understanding of the current practices/trends within residential flooring.

• Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience in the flooring industry.

• Support Trade and Commercial channels, to ensure during peak trade all customer contact is dealt with as promptly as possible.

• Any other reasonable duties which may be required by management from time to time.



Person Specification


  • Problem solving and conflict resolution skills
  • Passionate about delivering customer service excellence
  • Excellent communicator and listener
  • Excellent written communication skills
  • Able to work on own initiative as well as being a key team player
  • Attention to detail and accuracy
  • Able to work well under pressure in a very fast paced environment
  • Ability to organise and prioritise your own workload
  • Experience of working in a target driven environment


Our Company:

Karndean Designflooring UK is based in Evesham, Worcestershire across three sites with excellent facilities. We offer a huge range of benefits but here are some of the headlines:


  • Competitive salary
  • 37.5hrs a week between 08.00 >18.00 Monday to Friday
  • Hybrid work – 3 days in our head office Monday to Wednesday with Thursday and Friday at home if you wish
  • Monthly bonus opportunities
  • Employee discount
  • Health care cover
  • 24 days holiday(increasing with service) plus all B/H + a day off for your birthday
  • Enhanced pension scheme
  • Enhanced maternity, paternity and sick pay benefits


As part of our company you will enjoy working with a team of incredibly passionate, fun people and have the opportunity to contribute innovative ideas direct to the executive leadership team as well as progressing your career.


At Karndean we are committed to recruiting and retaining a diverse workforce with an equitable, inclusive environment.