Success Factors Implementation SME

4 weeks ago


Warwick, United Kingdom Pontoon Solutions Full time

Success Factors Implementation SME (Service Management Processes & Performance Metrics)


12 Month Contract (Initial)

Warwick

Hybrid Working


Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.


We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a Success Factors Implementation SME to join them for an initial 12-month contract. However, there may be scope for extension or even a more permanent opportunity.


Job Purpose:

In this role, you will play a crucial part in supporting the re-implementation of Success Factors within the organisation. The successful candidate will be responsible for driving efficiency, optimising service management processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack.


Key Accountabilities:

Service Management Processes Optimisation:

• Assess current service management processes and identify areas for improvement.

• Collaborate with cross-functional teams to design, implement, and optimise service management workflows.


Performance Metrics Development:

• Define key performance indicators (KPIs) for Success Factors implementation.

• Establish essential operational level agreements (OLAs) for interconnected relationships within the technical environment, such as the transfer of systems and processes between different functions.

• Establish and implement a comprehensive performance measurement framework to track and report on the effectiveness of Success Factors.


Continuous Improvement:

• Lead continuous improvement initiatives by analysing performance metrics and identifying opportunities for enhancement.

• Proactively address process bottlenecks and inefficiencies to ensure optimal utilisation of Success Factors.


Stakeholder Collaboration:

• Work closely with stakeholders, including HR, IT, and other relevant departments, to understand their requirements and align service management processes with organisational goals.

• Foster strong relationships with internal teams to drive collaboration and ensure successful implementation and ongoing support.


Documentation and Training:

• Develop comprehensive documentation for service management processes and performance metrics.

• Provide training and support to end-users to ensure a smooth transition and adoption of Success Factors.

• Contribute toward the capability growth and performance of our Team by collaborating effectively while helping to cultivate an inclusive work environment and having some fun too.


Technical/Specialist Skills & Experience:

• In-depth knowledge of Success Factors or similar HR software solutions.

• Strong project management skills and the ability to manage complex, cross-functional initiatives.

• Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders


Qualifications:

• Bachelor's degree in HR Management, Business Administration, IT, or a related field. Master's degree is a plus.

• Extensive experience in HR process optimisation and system architecture design, with a focus on HRIS and HCM platforms.

• Prior consultancy, system implementation and business transformation experience strongly desired.


Location:

This is a hybrid working role, with a requirement to work from the clients Warwick office at least 2 days a week.


Working hours:

Standard working hours with some flex where required.


If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.


Pontoon Solutions are an equal opportunities company



  • Warwick, United Kingdom Pontoon Full time

    Success Factors Implementation SME (Service Management Processes & Performance Metrics) 12 Month Contract (Initial) Warwick Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations,...


  • Warwick, United Kingdom Pontoon Full time

    Success Factors Implementation SME (Service Management Processes & Performance Metrics)12 Month Contract (Initial)WarwickHybrid WorkingPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious...

  • Wintel SME

    12 hours ago


    Warwick, United Kingdom Undisclosed Company Full time

    Role Title: Wintel SME (SC Cleared) Duration: 2-3 Months Location: Warwick (& Farnborough / Corsham potentially)- 4 to 5 days on site Rate: £660/d - Umbrella only PLEASE NOTE: only applicants with Active Security Clearance will be consideredWould you like to join a global leader in consulting, technology services and digital transformation?Our client is...


  • Warwick, Warwickshire, United Kingdom Pontoon Solutions Full time

    Job Description Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique...


  • Warwick, Warwickshire, United Kingdom Pontoon Solutions Full time

    Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Payroll Manager

    4 weeks ago


    Warwick, United Kingdom Silver Stone Search & Selection Full time

    Hybrid Working This is a fantastic opportunity to work for a £multimillion leading, Group manufacturing business. Dominant in their market they are focused on quality and delivery of product and have built their ongoing success on their exceptional innovation combined withtheir ongoing belief of developing the people they employ. The role; - Hold’s...


  • Warwick, United Kingdom Pontoon Full time

    **Lead Document Controller** **12 months (potential for extension afterwards)** **Warwick (3 days per week in-office)** Salary - £40,000-£45,000 My high-profile utilities client is currently recruiting for a lead document controller to work on an initial 12-month contract with the potential for extension. They are based in Warwick 3 days per week, with...


  • Warwick, Warwickshire, United Kingdom Different Technologies Pty Ltd. Full time

    FORSEVEN, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, are seeking an exceptional Project Engineer in Closures to join our highly skills and dynamic Engineering team. This pivotal role will operate in a hybrid capacity out of one of our offices near Warwick or Bicester...


  • Warwick, Warwickshire, United Kingdom Cubiq Recruitment Full time

    Human Factors Specialist Job Type: Permanent Industry: Product Development Transport, Medical and Consumer Goods, with an emphasis on improving product design for the benefit of people and the planet. We are looking for a qualified, experienced and motivated Human Factors Specialist to who is creative, articulate and able to apply their talents to...


  • Warwick, United Kingdom Consilium Recruit Full time

    **Commutable from: Leamington Spa, Warwick, Stratford, Coventry, Birmingham, Banbury** **Salary: £45,000 to £ 50,000 p.a. + car + benefits** **Suitable for: Sales Manager, Sales Director, Business Development Manager** **The Role** Lead, mentor and develop the sales and marketing team Sales forecasting, sales analytics and resource...

  • Network Gas Analyst

    4 weeks ago


    Warwick, United Kingdom Pontoon Full time

    **Gas Network Analyst** **Warwick (2/3 days onsite)** **6 Months (Looking to become permanent)** **Post Graduate Opportunity** **Job Purpose** To deliver gas network simulation and modelling analysis to ensure the gas transmission system continues to transport energy to our customers safely and reliably across a range of timescales. To support the...

  • Digital Product Owner

    2 weeks ago


    Warwick, United Kingdom Jaguar Land Rover Full time

    Warwick - HybridBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT JLR are actively in pursuit of an accomplished Digital Product...


  • Warwick, United Kingdom Hays Senior Finance Full time

    Senior Accountant/Client Manager Employer Location Warwickshire, England, Warwick Salary GBP40000.0 - GBP50000.0 per annum + £Excellent Closing date 8 Mar 2024 View more Sector Salary band , Contract type Hours Where will they be working? You need to or to save a job. Job Details Your new company A specialist accountancy firm based in...


  • Warwick, Warwickshire, United Kingdom Walgreens Full time

    Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...

  • Project Manager

    3 days ago


    Warwick, Warwickshire, United Kingdom Different Technologies Pty Ltd. Full time

    Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking an exceptional PLM Project Manager to join our highly skilled and dynamic IT team. The PLM Project Manager will operate out of our Warwick office, planning and executing the short and longer-term PLM...


  • Warwick, United Kingdom telent Full time

    An excellent opportunity to for an experienced Environment and Sustainability professional to join our team. You must hold a full drivers licence and have appropriate membership (eg MIEMA). You will be passionate about enabling an organisation to achieve real results in sustainability and carbon reduction. **Environment and Sustainability...


  • Warwick, Warwickshire, United Kingdom Different Technologies Pty Ltd. Full time

    Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking an exceptional Junior Procurement Process Analyst to join our highly skilled and dynamic Business Process Team. This pivotal role will operate in a hybrid capacity out of one of our offices near Warwick...

  • Research Associate

    4 weeks ago


    University of Warwick, United Kingdom University of Warwick Full time

    Full time (36.5 hours per week), fixed term contract until 31 March 2025. Research Assistant: Implementation of decarbonisation actions in General Practice to help achieve a net zero NHS. A mixed methods study of institutional, organisational, professional, and patient factors (GPNET-0 study) We are looking for a highly motivated Research Assistant who...

  • Head of Uk P2p

    4 weeks ago


    Warwick, United Kingdom Venn Group Full time

    Venn Group is partnering with a successful client on recruiting a Head of Procure to Pay and Order to Cash Delivery This is an excellent opportunity for a qualified accountant (ACA/ ACCA/ CIMA) to join an impressive organisation to fulfil an initial 6 month contract, with hybrid benefits - Contributing to effective implementation of global service tower -...

  • Change Partner

    4 weeks ago


    Warwick, United Kingdom AUCTORO RECRUITMENT LIMITED Full time

    **Change Partner - FTC to end of June 2023 - Home based with travel to multiple Sites** This is an extremely exciting opportunity for two Change Partners to join an industry leading company during the implementation and post implementation stages of SAP S/4HANA. Our client is a forward thinking and inspiring company to work for where investmentin their...