Call Centre Representative

1 day ago

London, United Kingdom Rev & Regs Full time

Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf.


Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit.


As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing exceptional customer service. Your role involves managing a large volume of inbound and outbound communications via phone, chat, and email in a timely manner, ensuring each interaction is handled efficiently and professionally. You will follow communication scripts, utilising your knowledge of the company’s products and services, and go off-script when necessary to better address client needs.


Responsibilities:


  • Memorise scripts for products and services and refer to them during calls.
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  • Identify opportunities for driving sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate.
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
  • Create and maintain record of daily problems and remedial actions taken, using call-centre database.
  • Leverage data and insights gathered by the call centre to recommend and influence process improvements to improve workflow efficiency and the customer experience.
  • Build strong relationships with advisers and other key team members.
  • Continuously seek ways to improve the customer experience.
  • Collaborate with our other inhouse teams, such as Mortgage/protection Advisers and case handlers to ensure smooth handovers and a seamless customer journey.


Experience required:


  • Minimum 1 year experience working in a call centre or customer-support role.
  • Exceptional Phone manner.
  • Ability to handle a high-volume workflow and prioritise tasks effectively.
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
  • Ability to form strong and positive relationships with both internal and external stakeholders.
  • Unquestionable work ethic, a can and will do approach.
  • Proficiency in the Microsoft suite
  • Unafraid to take on new challenges, developing deep knowledge in new areas.
  • Can have fun whilst maintaining a professional outlook.


Location: Canary Wharf

Salary: £25,000 plus commission (OTE £45,000)

  • Call Centre Representative

    3 days ago

    London, United Kingdom REV & REGS LIMITED Full time

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf. Working hours are 10am - 8pm Monday to Friday. Early finish on Friday if weekly targets hit. As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing...

  • Call Centre Representative

    1 day ago

    london, United Kingdom Rev & Regs Full time

    Job DescriptionRev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf.Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit.As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and...

  • Call Centre Representative

    1 day ago

    London, United Kingdom Rev & Regs Full time

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf. Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit. As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing...

  • Call Centre Representative

    1 day ago

    London, United Kingdom Rev & Regs Full time

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf.Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit.As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing...

  • Call Centre Representative

    2 days ago

    London, United Kingdom Rev & Regs Full time

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf.Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit.As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing...

  • Call Centre Representative

    2 days ago

    London, United Kingdom Rev & Regs Full time €25,000

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf. Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit. As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and...

  • Call Centre Representative

    2 days ago

    London, United Kingdom Rev & Regs Full time €25,000

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf. Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit. As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and...

  • Call Centre Representative

    2 days ago

    London, UK, UK, United Kingdom Rev & Regs Full time

    Rev & Regs are recruiting for a Call Centre Representative for a dynamic and close-knit financial services company in Canary Wharf.Working hours are 10am – 8pm Monday to Friday. Early finish on Friday if weekly targets hit.As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing...

  • Call Centre Representative

    4 months ago

    London, United Kingdom BSR Health Full time

    **Call Centre Representative**: - **Central London - on site**_ **up to £28,000** We are looking for a smart, presentable, charismatic individual with excellent written and verbal interpersonal skills to join a growing team within a private clinic in Central London This non-patient facing role will be based on site and dealing with patient bookings and...

  • Call Centre Representative

    3 weeks ago

    London, United Kingdom Central Promotions Full time

    Are you passionate about the event and music industry?We are seeking dynamic Call Center Representatives to join our team in London. As a key member of our customer support team, you will have the opportunity to work with a variety of clients within the exciting world of events and music.Key Responsibilities:Handling inbound and outbound calls from clients...

  • Call Centre Assistant

    4 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy speaking to people on the...

  • Call Centre Representative

    2 months ago

    London, United Kingdom Phoenix Renewables Ltd Full time

    About us We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy. Job Purpose Egg is seeking a...

  • Call Centre Team Leader

    3 days ago

    London, Greater London, United Kingdom EML Full time

    Job Title: Call Centre Team LeaderAbout the Role:The Call Centre Team Leader is responsible for the day-to-day management and guidance of a team of agents to ensure the successful running of the call centre team. This role requires strong leadership and communication skills to motivate and support team members in achieving their goals.Key...

  • Call Centre Team Leader

    3 days ago

    London, Greater London, United Kingdom EML Full time

    Job Title: Call Centre Team LeaderAbout the Role:The Call Centre Team Leader is responsible for the day-to-day management and guidance of a team of agents to ensure the successful running of the call centre team. This role requires strong leadership and communication skills to motivate and support team members in achieving their goals.Key...

  • Call Centre Team Leader

    4 months ago

    London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit an **Call Centre Team Lead** **Rate - £21.94 per hour** **Length - 6+month ongoing contract** - would need to have managed staff in a call center type environment. Done appraisals, one to ones, monitored quality, KPI's etc We urgently seek a Team Leader/Manager to support our new Care & Support team for...

  • Call Centre Team Leader

    2 days ago

    London, Greater London, United Kingdom EML Full time

    {"title": "Call Centre Team Leader", "description": "About the RoleThe Call Centre Team Leader is responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre. This role requires strong leadership and communication skills, as well as the ability to identify and address potential risks and issues that may...

  • Call Centre Team Leader

    2 days ago

    London, Greater London, United Kingdom EML Full time

    {"title": "Call Centre Team Leader", "description": "About the RoleThe Call Centre Team Leader is responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre. This role requires strong leadership and communication skills, as well as the ability to identify and address potential risks and issues that may...

  • Call Centre Team Leader

    4 days ago

    London, Greater London, United Kingdom EML Full time

    Job Title: Call Centre Team LeaderAbout the Role:The Call Centre Team Leader will be responsible for managing a team of agents to ensure the day-to-day successful running of the call centre team. This role requires excellent inter-staff working relationships, adherence to strict SLA response times, and a commitment to EML's #ONETEAM motto.Key...

  • Call Centre Team Leader

    4 days ago

    London, Greater London, United Kingdom EML Full time

    Job Title: Call Centre Team LeaderAbout the Role:The Call Centre Team Leader will be responsible for managing a team of agents to ensure the day-to-day successful running of the call centre team. This role requires excellent inter-staff working relationships, adherence to strict SLA response times, and a commitment to EML's #ONETEAM motto.Key...

  • Call Centre Team Leader

    16 hours ago

    London, Greater London, United Kingdom EML Full time

    Job Title: Call Centre Team LeaderJob Summary:The Call Centre Team Leader is responsible for the day-to-day management and guidance of a team of agents to ensure the successful running of the call centre team. This role requires strong leadership and communication skills to motivate and support team members in achieving their goals.Key...