Centre of Excellence Controller

2 weeks ago

Gatwick, United Kingdom Chevron Recruitment Full time

Our clients AOG team is an operationally critical business unit that ensure our customers' AOG aircraft are recovered in a safe, compliant and efficient way by leveraging capability within Storm Aviation’s network and third-party service providers. The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.

Job Accountabilities

Operation

  • Provide a bespoke solution to a customers AOG occurrence.
  • Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
  • Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
  • Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
  • To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation.
  • Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.

Compliance

  • Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
  • Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
  • Uphold the companies policy on the KYC and approved supplier.

Cost

  • Recording of cost expenditure during the AOG recovery for invoicing to the customer.
  • Raising purchase requisitions

Procurement, Logistics and Administration

  • Assisting with planning and booking of flights and transport.
  • Assisting with the procurement of standard parts, C&E and tooling
  • Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.

Personal Attributes

  • Good knowledge of Aircraft systems.
  • Ability to work under pressure to react to operational requirements and time constraints.
  • Flexibility and adaptability towards rapidly changing situations.
  • Strong communication skills.
  • Methodical approach towards planning and organising.

Qualification & Education

• A recognised apprenticeship within the aircraft industry or similar, or • Qualified Part66 Licence with a minimum of 5 years experience, or • University degree relevant to Aircraft Engineering or aviation management.

Experience and Knowledge

• Technical experience in aviation.

• Have a working knowledge of Aircraft Maintenance Production Planning.

• Experience of leading changes, and delivering productivity and operational improvement.

• Ability to build strong and effective relationships with internal and external stakeholders.

• Trustworthy with the ability to work under pressure.

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