Director of UX Research

3 weeks ago

London Area, United Kingdom monday.com Full time

Location: London (3 days a week in our amazing new office)

Reports to: VP Product Design


We’re on a mission to making getting work done a real joy. If terms like “human-centred,” “synthesis,” and “triangulation” make your heart skip a beat, and "focus groups" make your eyes roll, keep reading—this role might be your dream job.


The Role:


We’re searching for an inspiring Director of UX Research to lead, grow, and shape a team of brilliant research experts based in London and Tel Aviv. Your job is simple (okay, maybe not that simple): elevate our understanding of users and make sure those insights drive impactful, user-centered decisions across all product teams.


You’ll guide a team of talented researchers who are as obsessed with insights as they are with post-its and well-crafted surveys. From qualitative deep-dives to quantitative data crunching, your team will ensure the product team isn’t left drowning in a sea of insights that say “it depends.” Instead, they’ll be swimming in crystal-clear recommendations they can actually use.


Your expertise will be essential in helping us understand the why behind the numbers—because we all know what happens when stakeholders only look at N=1 data points from their last family dinner conversation


Key Responsibilities:


• Leadership & Team Growth: You’ll lead and scale a high-performing UX research team spread across London and Tel Aviv. Your goal: make sure they’re not just running surveys and conducting interviews, but delivering insights so sharp they could cut through a confidence interval.


• Strategic Research Planning: Develop and execute a research strategy that aligns with business goals and product roadmaps. You’ll ensure we’re not just chasing random hypotheses but designing research plans with the precision of a well-constructed A/B test.


• Insights that Drive Impact: Help your team ensure that research outputs don’t just end up as 60-slide decks gathering dust. You’ll drive them to deliver clear, actionable insights that drive meaningful product decisions—because we all know that “let me get back to you with the research findings” shouldn’t be a dead-end.


• Mentorship & Coaching: You’ll be a mentor, guiding your team through the maze of qualitative methodologies (interviews, ethnography, diary studies—you name it) and quantitative analysis. Your encouragement will help them avoid the dreaded paralysis by analysis.


• Stakeholder Management: Build strong relationships with everyone from senior leadership to product teams. Yes, you’ll need to decode research-speak into something the product team can understand—like translating “the participants expressed a slight hesitation” into “they hate it.”


• Operational Excellence: Streamline processes and drive operational excellence. No more “death by a thousand Jira tickets”; instead, you’ll implement research frameworks and best practices that make the team’s work more efficient—without sacrificing rigor.


What You Bring:


• Proven leadership in managing and scaling UX research teams. You’ve turned junior researchers into insight-generating powerhouses, all while keeping them sane during yet another round of stakeholder feedback.


• Expertise in qualitative research methodologies (and a secret love for the smell of fresh whiteboard markers). You understand how to dig into the human experience but are equally comfortable interpreting quantitative data—because sometimes, the numbers really do tell the story.


• A track record of driving impact: You’ve got stories about how your insights saved the day, whether it was helping a product team avoid a feature flop or rescuing them from yet another customer journey map.


• Strong collaboration skills: You speak multiple languages—research, product, design, engineering—and can translate findings so clearly, even that one stakeholder who “isn’t really a numbers person” gets it.


• Strategic mindset with hands-on skills: You love the big picture, but aren’t afraid to roll up your sleeves for a workshop, or jump into the trenches when someone mentions there’s an affinity map that’s gone rogue.


• Curiosity and empathy: Whether you’re peering into an Excel sheet or conducting field studies, you’re always trying to get to the heart of the user’s experience (and you know it’s more than just asking if they liked the feature on a scale of 1 to 5).


Bonus Points:


• You’ve helped deliver multiple major product pivot thanks to rapid user testing (and probably a bit of caffeine).

• You have strong opinions about surveys and unmoderated tests, and evidence the malady and remedy of each method.

• You’ve found a way to explain p-values to someone outside of research without watching their eyes glaze over


Why You’ll Love It Here:


• Impact: Lead a team whose insights shape the experience of 100's thousands of users globally (millions soon). Your work will influence products people actually use—and love (well, most of the time).


• Growth: This is a career-defining role in a fast-scaling company where you’ll have the opportunity to grow both professionally and personally—while also helping your team become the best version of themselves.


• Culture: Work with a diverse, fun, and creative team that values continuous learning. You’ll never run out of people to chat with over a virtual coffee about the latest in user psychology or the worst survey question you’ve ever seen.


• Flexibility: Hybrid working and flexibility means you can spend more time analyzing data and less time worrying about your commute.

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