UX Researcher

4 months ago

London, United Kingdom Tes Global Full time

**Location**: Sheffield or London (Hybrid, x3 days in the office)
Full time, permanent
**Salary**: £25,000 to £30,000
Tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.

**Role overview**:
We're on the lookout for 2 UX Researchers to join and help grow our newly formed UX Research function. We’re in the process of growing our UX team to have even greater impact across our business, so If you're passionate about diving deep into user behaviour, crunching numbers, and turning insights into actionable design strategies, you might just be the perfect fit

**About the UX team**:
We’re currently a team of 4 UX Designers and 2 UX Researchers, with a Head of Product Design & UX, working across multiple products to craft delightful experiences for our users in the Education Tech space. From sleek interfaces to intuitive workflows, we're all about making our products do the best they can for our users, and having a positive impact on the education sector. That's where you come in We’re currently undergoing a large transformation and creating a new consolidated offering of our education software product suite, and need to embed user research in the product development process, with insights galore that help shape business decisions.

**What you’ll do**:

- Conduct qualitative and quantitative research to uncover user trends, behaviours, and pain points.
- Work closely with our design team to integrate data-driven insights into our design processes, from ideation to iteration.
- Collaborate with our other researchers to design and execute comprehensive research plans that inform both short-term decisions and long-term strategy.
- Work with our data team to deep dive into analytics data to unearth hidden gems and guide our product roadmap with actionable insights.
- Be the voice of the user in all our discussions, championing their needs and desires at every turn.
- Work with and communicate findings effectively with various departments across the business, including Product, Operations, Marketing, Sales, and Customer Success, to ensure alignment on user needs and facilitate cross-functional collaboration.

**What you’ll bring**:

- A keen eye for detail and a knack for spotting patterns in data, and reading between the lines to uncover fresh insights.
- Strong analytical skills and a love for all things data and numbers.
- Experience with a variety of qualitative and quantitative research methods, education experience is a bonus
- Excellent communication skills (we love a workshop).
- A collaborative spirit and a passion for working closely with designers, researchers, and stakeholders.
- A self starter, pro-actively seeking opportunities and thinking outside of the box to generate insights on projects. If you have an idea, we will support it

If you don’t tick all the boxes, don’t worry, we still want to hear from you. We are looking for unique ways of thinking and creative minds that can help get the job done from a research perspective. So if you're ready to roll up your sleeves and dive into the world of UX research with us, we'd love to hear from you

**Why you’ll love it here**:

- We're a close team that's passionate about what we do, and we love in person workshops working on research and design together.
- You'll have the opportunity to work on a wide range of projects, giving you plenty of opportunities to flex your research muscles.
- We value your input and insights within the UX team and across the business, you'll have a real impact on the direction of our products.
- We support you and have your back. We act as one UX team and make sure you have everything you need to do your job as well as you can.

What do you get in return?
- 25 days annual leave rising to 30
- 5% pension after probation
- Hybrid working, 3+ days in the office
- Health care cash plan
- State of the art city centre offices
- Access to a range of benefits via My Benefits World
- Discounted city centre parking
- Free eye care cover
- Life Assurance
- Cycle to Work Scheme
- EAP (Employee assistance programme)
- Monthly Tes Socials
- Access to an extensive Learning and Development menu

Who are Tes?
Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.
For more than 100 years, we’ve supported schools and been a champion of great teaching. As education is changing, so are we. We’ve grown to provide a wide range of products to help schools and students flourish.
We work together with teachers and schools to build trusted education solutions that help them to be the best they can be. From safeguarding and compliance, to staff and pupil management, and professional development and SEND pr

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