Service Engineer

6 days ago

Birmingham, United Kingdom Home Recruitment Ltd Full time

Field Service Engineer - Medical Devices.


We represent a leading medical device industry company known for its comprehensive range of high-quality medical devices supplied globally. This company is celebrated for its prominent brand and is committed to delivering top-tier solutions across its diverse product portfolio.


Their focus on product innovation, outstanding customer service, and a skilled professional team have established them as a prominent name in the field of medical equipment.


Job Role:


  • Manage scheduled maintenance and proactive scheduling effectively, blending technical and interpersonal skills to ensure efficient and memorable customer interactions.
  • Develop solutions for critical issues and creatively resolve complex problems.
  • Work in collaboration with the Service Manager to identify opportunities for upgrades, new purchases, and additional customer training.
  • Accurately identify error codes, recurring problems, and unique troubleshooting solutions.
  • Communicate issues effectively through detailed emails and photos.
  • Instruct customers on the operation and maintenance of systems.
  • Serve as a liaison between customers and in-house teams on administrative and technical matters.
  • Document all service activities in accordance with regulatory standards.
  • Promote service contract revenue and new product awareness.


Candidate Requirements:


  • A proven track record as a field service engineer or technical support engineer.
  • Relevant engineering qualifications, such as an HND in Electronic Engineering.
  • Skilled in fault-finding and delivering first-time fix solutions.
  • Strong customer-facing abilities, along with a positive approach and the capacity to work autonomously.
  • Excellent at building and sustaining customer relationships.
  • Ability to manage your territory effectively and travel occasionally for training and conferences.
  • Must possess a UK Driving Licence with no more than 6 points.


We invite you to apply today for a prompt response from our Field Service Engineer recruitment team 🏎️

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