Reference Administrator

Company Description

Cataphract Screening and DBS checks is a security vetting company established in 2003 that provides screening to BS:7858, CTC and SC cleared levels. We are proud to be a family run business that is based in Wendover, Bucks however will look at someone remote.

Role Description

This is a full-time Reference Administrator role with flexibility for remote work. The Reference Administrator will be responsible for overseeing the administration and completion of reference checks.

Training Provided

• Training on the rules and regulations of Pre-employment Screening and DBS Check.
• How to use our custom build screening and criminal record check software.

Position

• Contact and verify employment references for job applicants.
• Review and verify information provided by references to ensure accuracy and completeness.
• Maintain confidential records of reference checks and store in a secure manner.
• Communicate with HR and hiring managers to provide updates on reference checks and resolve any issues.
• Manage inbound phone and email queries on the vetting applications.
• Assist with any other tasks or projects that the Managing Director requests.

Skills

• IT skills including a good understanding of Microsoft Office packages (incl. Word, Excel & PowerPoint) to use various software and databases, such as Microsoft Office, to support the vetting process.
• Administration skills.
• Effective communication skills both verbal and written, to interact with various stakeholders, conduct interviews, and provide feedback to the Vetting Manager.
• Organisational skills to manage the process efficiently and effectively, and to maintain accurate and secure records.
• Ability to prioritise.
• Good knowledge and understanding of the relevant policies, procedures, and legislation including the Data Protection Act.

Attributes

• Confidence.
• Excellent verbal (including telephone skills) and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask.
• Problem solving.
• Ability to maintain confidentiality and ensure the secure handling of sensitive information.
• Desire to help and assist.

Qualifications

• Strong administrative and organizational skills
• Excellent verbal and written communication skills
• Ability to maintain detailed records while working on tasks in a fast-paced environment
• Ability to maintain confidentiality and work to strict deadlines with accuracy
• Experience in a customer-facing role
• Experience in handling sensitive and confidential information

Experience in the security screening or DBS industry is a plus.