Client Technical Manager

3 days ago

United Kingdom KYOCERA Document Solutions UK Full time

Division: ICT Services

Department: ICT Sales Consulting

Reports to (Job Title): Senior Client Success Manager


Main Goal

The mission of the Client Technical Manager (CTM) is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes. Improve experience for our customers, and provide a technical vision, whilst maximising the use of Kyocera products and services.


Responsibilities/Tasks

The CTM is a technical expert, working with existing customers to help define technical roadmap, by providing technical consultancy on Kyocera products and services.

The CTM provides feedback to Kyocera to identify complementary solutions to extend the breadth of Kyocera’s technical portfolio and help to uncover new routes to market.

Establish and build key relationships with named clients.

Understand customer’s technical landscape and their future technical vision. Where required provide visionary leadership to customers to help them set a digital transformation vision.

Produce and manage a technical roadmap that enables customer to meet their digital vision.

Provide consultancy on Kyocera products and solutions, providing best practice advice, to help customers maximise their adoption and consumption of services.

Proactively promote & support Kyocera’s ICT solutions and managed services.

Ensure all account management activity is in line with a client’s expectations and stimulate a feeling of loyalty whenever possible. Be a go to person within our customer base in addition to the allocated account manager

Provide a sounding board for all clients to suggest process improvements and review all recommendations supporting operational efficiencies

Work with other Kyocera teams to document issues and manage through to conclusion.

Develop technical account plans for customers in line with Kyocera products and services

To assist sales and internal Kyocera staff to maximise revenue opportunities

Share expertise and technical information with all departments through various means to ensure they have maximum capability and knowledge

Maintain high level of technical acumen

Maintain high level of communication internally and externally at all times

Continually optimise client’s solutions through review, discussion and education of the Kyocera portfolio.

Provide technical expertise to Kyocera’s support departments to assist technical resolution.

Lead regular technical review meetings with assigned customers

Any other tasks as directed

Knowledge, Experience & Skills

  • Experience working with and influencing C-level customer team.
  • Great interpersonal skills in order maintain and grow customer relationships.
  • This person will need to have worked in the Managed Services industry and must be able to communicate at an extremely high level in order to give KDUK-G the necessary credibility to retain our existing customer base, support future sales opportunities, increase the level of customer satisfaction and most importantly be able to identify new sales opportunities and upsell from our entire portfolio.
  • Essential experience of ICT. Three years plus experience as a Service Delivery/Client Success Manager preferably for an MSP.


Competencies & Key Success Factors

Committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.

Customer-focused: You take pride in your customer engagement and satisfaction metrics.

Professionally energetic: You have a tenacious attitude & approach toward customer satisfaction, always operating within the Insider Intelligence values.

A confident communicator: You can effectively tailor messaging to ideal end-users to articulate the value in meeting their business objectives, whether in person, on the phone, or via email.

Interest in selling to, working in, or a degree relevant to SaaS solutions, media, agencies, marketing/ advertising, or financial services companies

Experience delivering presentations or training, SaaS platform preferred


What we can offer you

  • Salary (Competitive)
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
  • A buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
  • Lifeworks – Access to discounts / perks
  • EyeCare – Access to money off for glasses and sight test


Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

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