Store Manager
2 days ago
We are currently seeking an exceptional Store Manager to join our Sloane Street boutique team on a full time permanent basis.
A solid proven track record within a similar role is necessary as well as profound understanding of
luxury retail and managing teams whilst driving excellence and people culture.
Role overview:
Scope
- Ensure the achievement of store sales budget
- Responsible for managing the store costs in an effective manner
- Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
- As a dynamic and inspiring leader, manages all activities to achieve store business objectives, demonstrating an excellent client experience
- Perform with high integrity in company compliance with Corporate departments
- Be an ambassador of the brand by promoting its values and ambitions within the market place
- Key Holder
Key Accountabilities
- Empowered by the Retail Director/Area Manager/City Manager:
- guarantee the store profitability
- create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
- develop and implement business action plans to maximize sales for each product category and clients tier segment
- maintain a high sell through
- ensure the implementation and execution of all company initiatives within the store
- Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
- Guarantee the full organization of company assets, for both the BoH and FoH guidelines
- Communicate company set KPIs and identify strategies to ensure that the performance standards are met
- Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
- Oversee and support stock levels through direct communication with key business departments
- Assure stock fill-in on basics and purchase assortment to achieve store goals
- Lead the CRM processes in order to:
- guarantee the execution of the company’s CRM initiatives
- opportunities with loyal and potential clients
- Ensure Learning and Development activities for the store employees:
- overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
- in collaboration with HR L&D, defining and guaranteeing the effective execution of individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
- conducting monthly coaching sessions with the store managerial roles to review performance and provide constructive, timely feedback
- supervising and/or conducting, if needed, monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
- Approve the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
- Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
- Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
- Assure the processing of daily incoming and outbound merchandise requests and shipments
- Guarantee the Visual Merchandising standards
- Assure the inventory control
- Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization
- Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures
Work with HR to:
- recruit and retain a high performing team
- ensure a consistent and branded onboarding experience for all new joiners
- participate to the Corporate review process for all store employees and set annual employees goals
- assure effective resolution for all the employee relations issues
- ensure Learning and Development activities for the store employees of FoH and BoH
- Assure excellent performance for the BoH team in order to:
- guarantee an effective support on the FoH activities
- be compliant with company procedures
- Perform other duties as directed
Profile:
· Proven track record with successful results in a similar role
· Minimum of 5 years in a management role
· Excellent interpersonal and effective communication skills
· Eligibility to live and work in the UK
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