IT & Infrastructure Operations Performance Manager
2 weeks ago
The Role
• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
• Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
• Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
• The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
• Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
• Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
Responsibilities
• Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.
• Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
• Improves visibility into service performance, and accurately measures progress towards defined objectives.
• Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs..
• Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance.
Experience
• Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
• Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
Job Description
IT & Infrastructure Operations Performance Manager
• Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology.
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Reading, United Kingdom Three UK Full timeThe RoleTo be considered for an interview, please make sure your application is full in line with the job specs as found below.• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
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Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
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IT & Infrastructure Operations Performance Manager
11 hours ago
Reading, United Kingdom Three UK Full timeThe RoleFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
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Reading, United Kingdom Three UK Full timeThe Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is...
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reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, United Kingdom Project People Full timeJob DescriptionIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Reading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Reading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT...
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Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, UK, Berkshire, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
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Reading, Berkshire, United Kingdom Security Cleared Jobs Full timeThe Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.Accountable for measuring what level of assurance is required to ensure the Service is being...
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Reading, Berkshire, United Kingdom Security Cleared Jobs Full timeThe Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.Accountable for measuring what level of assurance is required to ensure the Service is being...
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Reading, Berkshire, United Kingdom Project People Full timeThe Role * Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. * Accountable for measuring what level of assurance is required to ensure the Service is being...
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Reading, England, United Kingdom Three UK Full timeThe RoleFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
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Reading, Berkshire, United Kingdom Three UK Full timeThe Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is...
