IT & Infrastructure Operations Performance Manager
2 weeks ago
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms
Reading - hybrid - 2 days/week in office
Role:
Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
• Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
• Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
• The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
• Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
• Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
Essential Skills:
ITIL Expert.
Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
Ability to design, create and establish reporting/scripting and the ability to use Excel, Python, Helix, Splunk, Dynatrace
Service Performance Management experience.
Present to senior management.
Telecoms background would be preferred.
-
Reading, United Kingdom Three UK Full timeThe RoleTo be considered for an interview, please make sure your application is full in line with the job specs as found below.• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
-
Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, United Kingdom Three UK Full timeThe Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
-
Reading, United Kingdom Project People Full timeJob DescriptionIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live...
-
Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Reading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide...
-
Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Reading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide...
-
Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
-
Reading, United Kingdom Project People Full timeIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT...
-
Reading, Berkshire, United Kingdom Security Cleared Jobs Full timeThe Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.Accountable for measuring what level of assurance is required to ensure the Service is being...
-
Reading, Berkshire, United Kingdom Security Cleared Jobs Full timeThe Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.Accountable for measuring what level of assurance is required to ensure the Service is being...
-
Reading, Berkshire, United Kingdom Three UK Full timeThe Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, Berkshire, United Kingdom Project People Full timeThe Role * Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. * Accountable for measuring what level of assurance is required to ensure the Service is being...
-
Reading, UK, Berkshire, United Kingdom Three UK Full timeThe Role• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.• Accountable for measuring what level of assurance is required to ensure the Service is...
-
Reading, England, United Kingdom Three UK Full timeThe RoleFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.• Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT &...
-
Reading, Berkshire, United Kingdom Three UK Full timeThe Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is...
