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Concierge

2 months ago

London, United Kingdom TechServe Full time

Position: Concierge


Location: London, EC3M - Onsite only


Working Hours: Mon to Fri 8am to 4pm or 10am to 6pm


Salary: up to £33,000 per annum


Contract: Permanent


Company Description

Techserve specialises in advanced corporate real estate services. We are an outsourcing solutions provider based in London, delivering world-class, best-of-breed services.


Role Description

Working for one of our customers, an insurance business based in London, the Concierge oversees the concierge desk ensuring a seamless experience for employees and visitors. This full-time role involves developing operational plans, managing concierge services, and acting as the primary contact for inquiries. The Concierge ensures compliance with company policies, delivers exceptional customer service, and fosters a positive work environment. The position requires 5 days a week with a shift rotation of 8-4 and 10-6.


Strategy and Planning

  • Operational Contributions: Help create and execute plans for the Concierge team, ensuring they cover all operational needs.
  • Priority Setting: Manage and prioritise personal and team activities to meet objectives.
  • Event Coordination: Collaborate with departments like CRES and Marketing for future events, contribute ideas, and help the Workplace Experience develop a 12-month roadmap.
  • Performance Metrics: Regularly assess delivery against objectives and seek management feedback to ensure relevancy, accuracy, and timeliness.


Policy, Process, and Procedures

  • Service Development: Enhance services such as seating arrangements, transportation, accommodations, catering, and local referrals.
  • Emergency Protocols: Follow procedures to summon assistance and notify relevant parties.
  • Record Keeping: Maintain records, visitor logs, and track access passes.
  • Reporting: Provide timely visitor and access card reports to leadership.


Customer Focus and Environmental Awareness

  • Point of Contact: Act as the first contact for employees and guests, manage transportation, travel arrangements, office wayfinding, lobby appearance, and reception services.
  • Compliance and Professionalism: Ensure all responses comply with company policies while maintaining professionalism.
  • Feedback and Improvement: Conduct staff surveys, gather feedback, and drive continuous improvement.
  • Service Excellence: Ensure customers receive excellent service and are satisfied.


Technical Performance

  • Assistance: Help employees and visitors with questions, conference room setups, and travel arrangements.
  • Catering Management: Coordinate catering and food requests for meetings and conferences.
  • Inventory Management: Oversee supplies inventory for the Concierge function.
  • Special Events Coordination: Work with teams for events like charity events, pop-up stores, and special services.
  • Community Building: Organise workplace events to foster networking, celebrate diversity, and build a sense of community.


People Management

  • Knowledge Development: Continuously improve understanding of procedures and processes.
  • Best Practice Sharing: Share knowledge and best practices within the team.
  • Support: Assist team members to achieve their objectives.
  • Feedback and Development: Seek feedback, act on personal development plans, and uphold core values and behaviours.
  • Team Engagement: Contribute regularly to team meetings and ensure objectives are met.


Qualified candidates are encouraged to apply.