Soft Services Manager

4 weeks ago

Glasgow, United Kingdom ISS Facility Services UK Full time

Soft Services Manager

Location: Lanarkshire

Hours of work: 40

Contract Type: Permanent


ISS is renowned for delivering world-class workplace experiences and comprehensive facility services across the UK and globally. From critical engineering to cleaning, catering, security, and beyond, we offer a wide range of tailor-made solutions to clients in both the Public and Private Sectors.

​As a Soft Services Manager, your role is pivotal in helping ISS become the leading service organisation globally.


Job Description


You will be instrumental in ensuring that our services empower our clients to achieve their objectives while enhancing the workplace experience for all stakeholders.

​Working closely with our colleagues and clients, you will drive efficiency, embrace innovation, and maintain competitiveness in today's economy.

​This role is specifically dedicated to our operations, where you will oversee the delivery of cleaning, waste management, landscaping, and pest control services across various office locations.

​Your responsibilities include coordinating with ISS local teams, FM partners, and our supply chain to ensure seamless facility management service delivery.

​By leveraging your expertise and leadership in soft services management, you will contribute significantly to our goal of providing exceptional service performance that aligns with our customers' needs and aspirations.

​Join us in shaping the future of workplace excellence in Scotland and beyond.


Key Responsibilities


  • responsibility for contract delivery to the client driving excellence in performance, compliance, conformance and continuous improvement
  • with a partnership vision focused on delivering best value to all Stakeholders supporting, implementing and contributing to the strategic gaols of the organisation across its real estate platform
  • ‘the face’ of Facilities Delivery within the office, taking control and ownership of all Facilities related activity, acting as an agent and representative of the client and linking with delivery partners both ISS and 3rd Party to deliver against client needs
  • compliance with Contract Deliverables, Performance, KPIs, Reporting and shared objectives with the client team
  • a thorough knowledge of how the Office Services function operates and of the supply chain partners’ network
  • relationships with all stakeholders across the business
  • clear, concise and timely communication across all teams and with various stakeholder groups within the client


Professional and Personal Competencies/Qualifications

  • within FM/Cleaning Manager is preferred/Soft Services
  • Administration Skills



The Company


ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

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