Soft Services Manager

7 days ago

Glasgow, Glasgow City, United Kingdom ISS Facility Services UK Full time

Soft Services Manager

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Location: Lanarkshire
Hours of work: 40
Contract Type: Permanent

ISS is renowned for delivering world-class workplace experiences and comprehensive facility services across the UK and globally. From critical engineering to cleaning, catering, security, and beyond, we offer a wide range of tailor-made solutions to clients in both the Public and Private Sectors.
​As a Soft Services Manager, your role is pivotal in helping ISS become the leading service organisation globally.

Job Description

You will be instrumental in ensuring that our services empower our clients to achieve their objectives while enhancing the workplace experience for all stakeholders.

  • Working closely with our colleagues and clients, you will drive efficiency, embrace innovation, and maintain competitiveness in today's economy.
  • This role is specifically dedicated to our operations, where you will oversee the delivery of cleaning, waste management, landscaping, and pest control services across various office locations.
  • Your responsibilities include coordinating with ISS local teams, FM partners, and our supply chain to ensure seamless facility management service delivery.
  • By leveraging your expertise and leadership in soft services management, you will contribute significantly to our goal of providing exceptional service performance that aligns with our customers' needs and aspirations.
  • Join us in shaping the future of workplace excellence in Scotland and beyond.
Key Responsibilities

responsibility for contract delivery to the client driving excellence in performance, compliance, conformance and continuous improvement
with a partnership vision focused on delivering best value to all Stakeholders supporting, implementing and contributing to the strategic gaols of the organisation across its real estate platform
'the face' of Facilities Delivery within the office, taking control and ownership of all Facilities related activity, acting as an agent and representative of the client and linking with delivery partners both ISS and 3rd Party to deliver against client needs
compliance with Contract Deliverables, Performance, KPIs, Reporting and shared objectives with the client team
a thorough knowledge of how the Office Services function operates and of the supply chain partners' network
relationships with all stakeholders across the business
clear, concise and timely communication across all teams and with various stakeholder groups within the client

Professional and Personal Competencies/Qualifications
within FM/Cleaning Manager is preferred/Soft Services
Administration Skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

  • Soft Services Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom ISS Facility Services UK Full time

    Soft Services ManagernLocation: LanarkshirenHours of work: 40nContract Type: PermanentISS is renowned for delivering world-class workplace experiences and comprehensive facility services across the UK and globally. From critical engineering to cleaning, catering, security, and beyond, we offer a wide range of tailor-made solutions to clients in both the...

  • Application Service Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom ISS Facility Services UK Full time

    Soft Services Manager Location: Lanarkshire Contract Type: Permanent ISS is renowned for delivering world-class workplace experiences and comprehensive facility services across the UK and globally. From critical engineering to cleaning, catering, security, and beyond, we offer a wide range of tailor-made solutions to clients in both the Public and Private...

  • Application Service Manager

    7 days ago

    Glasgow, Glasgow City, United Kingdom ISS Facility Services UK Full time

    Soft Services ManagerContract Type: PermanentISS is renowned for delivering world-class workplace experiences and comprehensive facility services across the UK and globally. From critical engineering to cleaning, catering, security, and beyond, we offer a wide range of tailor-made solutions to clients in both the Public and Private Sectors.​As a Soft...

  • Soft Play Assistant

    7 days ago

    Glasgow, Glasgow City, United Kingdom Bubbles Softplay Full time

    Monitor usage levels to ensure they are within levels set and assist customers, adults and children, needing support.Responsibility for cleaning duties in the soft play area, ensuring that the area is safe and clean before customers enter and during opening hours, ensuring areas are always clean and presentable.To maintain the high levels of hygiene and...

  • Soft Play Assistant

    6 days ago

    Glasgow, Glasgow City, United Kingdom Bubbles Softplay Full time

    Who are we?Bubbles softplay is an interactive children's soft play centre and party venue based in Partick, Glasgow. We cater for children up to age 9 with an on-site café that offers a variety of hot dishes, soft drinks, hot drinks, snacks and confectionary.Opening hours?We are open 9:30 till 6:00pm 7 days a week.What are we looking for?We are looking for...

  • Soft Play Assistant

    7 days ago

    Glasgow, Glasgow City, United Kingdom Wild Adventure Full time

    We are looking for a happy and bubbly soft play assistant at Wild Adventure soft play and party venueYou will be maintaining high standards of play for 0-12 year olds, while promoting a happy yet safe atmosphere and supervising our soft play frame at all times.This is an amazing opportunity for people who enjoy working and interacting with Kids.Key Qualities...

  • Soft Play Assistant

    6 days ago

    Glasgow, Glasgow City, United Kingdom Jurassic Jungle Full time

    We are looking for a happy and bubbly soft play assistant at Jurassic Just soft play and party venueYou will be maintaining high standards of play for 0-12 year olds, while promoting a happy yet safe atmosphere and supervising our soft play frame at all times.This is an amazing opportunity for people who enjoy working and interacting with Kids.Key Qualities...

  • Landscape Labourer

    6 days ago

    Glasgow, Glasgow City, United Kingdom Pyramid Services Full time

    Our Client a leading commercial landscaping contractor, specialising in all aspects of soft landscaping and grounds maintenance.Are currently recruiting for the permanent positions of Landscaping Operative for their Glasgow, DepotAll applicants must be reliable and hardworking, and have experience in grounds maintenance works and soft landscaping (seeding,...

  • Landscape Labourer

    7 days ago

    Glasgow, Glasgow City, United Kingdom Pyramid Services Full time

    Our Client a leading commercial landscaping contractor, specialising in all aspects of soft landscaping and grounds maintenance.Are currently recruiting for the permanent all year round positions of Landscaping Operative and be part of a Squads from various locations. Including the Southside of Glasgow area. Ibrox, Govan, Glasgow East End & Clydebank.All...

  • MA Customer Service Apprentice

    1 month ago

    Glasgow, Glasgow City, United Kingdom M Group Services Full time

    Job Description MA Customer Service Apprentice Location Glasgow G : Morrison Water Services is recruiting for a Modern Apprentice completing a Business & AdministrationApprenticeship at SCQF level 6. You will be joining Caledonia Water Alliance which isa joint venture alliance between AECOM and Morrison Water Services, we support the delivery of Scottish...

  • MA Customer Service Apprentice

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom M Group Services Full time

    Job Description MA Customer Service Apprentice Location Glasgow G : Morrison Water Services is recruiting for a Modern Apprentice completing a Business & AdministrationApprenticeship at SCQF level 6. You will be joining Caledonia Water Alliance which isa joint venture alliance between AECOM and Morrison Water Services, we support the delivery of Scottish...

  • Cleaning Operative

    6 days ago

    Glasgow, Glasgow City, United Kingdom Excellerate Services Full time

    Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of...

  • Technical Service Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Cancore Building Services Ltd Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact...

  • Management Assistant

    7 days ago

    Glasgow, Glasgow City, United Kingdom Sportscotland Full time

    Glasgow Life is looking for an Assistant Manager to join us on a 35 hour per week permanent contract. As an Assistant Manager you will be joining our in-demand team in the Clip & climb/soft play & café facility at Kelvin Hall. As an Assistant Manager you'll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active...

  • Health Care Supervisor

    6 days ago

    Glasgow, Glasgow City, United Kingdom ISS Facility Services Full time

    SupervisorContract: HealthcareLocation: East Kilbride, G75 8RGHours of work: 37.5Working Pattern: Monday to Friday (back shift)Contract Type: PermanentSalary: £13.02As Supervisor, you will work in support of the Soft FM Manager in providing day to day management of the service delivery. The role is responsible for the HCC Supervision team, ensuring service...

  • Building Facilities Supervisor

    6 days ago

    Glasgow, Glasgow City, United Kingdom Carbon60 Global Full time

    FM Building Facilities Supervisor - Central Glasgow Permanent FM supervisor role in an award winning facilities management company- £32,000 per annum - plus enhanced holiday pay and very good company company pension Free parking Days Mon to Fri GlasgowPrincipal Duties: Overseeing the operations of cleaning, reception and company retail shop (soft services)...

  • Client System Administrator

    6 days ago

    Glasgow, Glasgow City, United Kingdom Emtec Facility Services Full time

    The Role:As a Client System Administrator, you will be responsible for ensuring all works within the region are updated via our client's CAFM platform, with all hard and soft copy documentation received, scanned and uploaded.Duties will include: Day to day administration and digital management of all direct and indirect service and compliance documentation...

  • Cleaner

    6 days ago

    Glasgow, Glasgow City, United Kingdom Excellerate Services Full time

    GSA are part of the Excellerate Group who are dynamic, technology led market leader for the provision of soft services across the UK and Ireland.We work with many of the UK and Ireland's best-known retail and distribution companies, and our enviable client retention rate is testament to our commitment to excellent service delivery for every client, every...

  • Customer Service Assistant

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - GlasgowCome join our fantastic team.We love to entertain It's in our DNA... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...

  • Customer Service Assistant

    6 days ago

    Glasgow, Glasgow City, United Kingdom Tenpin Full time

    Come join our fantastic team.We love to entertain It's in our DNA... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.We have something fun for all...