Customer Service Enrolment Officer

4 weeks ago


Bristol, Bristol, United Kingdom DiverseJobsMatter Full time

We are looking for an experienced, dedicated individual to join our Enrolment Support team to be responsible for ensuring learners and employers get off to a great start to their apprenticeship. You will coordinate, manage, and conduct apprenticeship enrolments in-line with business and Partnership requirements.

What will you be doing?

  • Contributing to the overall business apprenticeship starts targets
  • Managing your own diary to ensure you are delivering against your KPIs, arranging, and conducting enrolment appointments, and completing both company and personal administration
  • Ensure learners are enrolled in a timely fashion, in line with service level agreements
  • Engaging with learner's line managers to ensure relevant paperwork is completed
  • Discussing key parts of the apprenticeship programme with learners and key stakeholders, including off the job training and functional skills
  • Build and maintain trusted relationships with prospective learners and clients
  • Build and maintain trusted relationships with internal stakeholders

What will you bring to the role?

  • Excellent communication, and organisation skills, with a focus on attention to detail
  • Experience of working in a target driven environment
  • Experience working with clients and internal stakeholders

Giving back to you – our Group Benefits

  • 25 days' holiday rising with service and your birthday off.
  • Holiday purchase scheme for those life changing trips and moments.
  • Long service reward and recognition
  • Enhanced Pension
  • Group Life Assurance – 3 x Annual salary
  • Unlimited access to six Smart Health services including a 24/7 virtual GP
  • Health Cash Plan
  • Access to curated wellbeing content and our Employee Assistance Programme
  • Perkbox
  • To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
  • Enhanced sick pay
  • Enhanced Maternity/Shared Parental and Adoption packages leave
  • A reward programme and recognition programme and annual awards event


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