Customer Service Enrolment Officer
4 weeks ago
We are looking for an experienced, dedicated individual to join our Enrolment Support team to be responsible for ensuring learners and employers get off to a great start to their apprenticeship. You will coordinate, manage, and conduct apprenticeship enrolments in-line with business and Partnership requirements.
What will you be doing?
- Contributing to the overall business apprenticeship starts targets
- Managing your own diary to ensure you are delivering against your KPIs, arranging, and conducting enrolment appointments, and completing both company and personal administration
- Ensure learners are enrolled in a timely fashion, in line with service level agreements
- Engaging with learner's line managers to ensure relevant paperwork is completed
- Discussing key parts of the apprenticeship programme with learners and key stakeholders, including off the job training and functional skills
- Build and maintain trusted relationships with prospective learners and clients
- Build and maintain trusted relationships with internal stakeholders
What will you bring to the role?
- Excellent communication, and organisation skills, with a focus on attention to detail
- Experience of working in a target driven environment
- Experience working with clients and internal stakeholders
Giving back to you – our Group Benefits
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life changing trips and moments.
- Long service reward and recognition
- Enhanced Pension
- Group Life Assurance – 3 x Annual salary
- Unlimited access to six Smart Health services including a 24/7 virtual GP
- Health Cash Plan
- Access to curated wellbeing content and our Employee Assistance Programme
- Perkbox
- To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
- Enhanced sick pay
- Enhanced Maternity/Shared Parental and Adoption packages leave
- A reward programme and recognition programme and annual awards event
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