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ServiceNow Platform Architect

4 months ago

London Area, United Kingdom eTeam Full time

Role Title: Service Now Platform Architect

Location: Hybrid (2 days on site in London per week)

Duration: Until 31/10/24


MUST BE PAYE THROUGH UMBRELLA


Role Description:


Project commentary: implementing a production CMDB

extending discovery of the IT Estate into lower environments and cloud DCs

integrating ServiceNow with critical upstream systems including Mprove to provide traceability of business service to application service

Optimising the ServiceNow platform to ensure the bank's significant investment is maximised


Essential skills/ experience:


• This role requires a strong and hands-on ServiceNow Platform Architect who can provide technical expertise against requirements considering the platform’s architecture, capabilities, and best practices with a core specialism in CMDB design and implementation. This includes the production of good quality technical documentation to support internal governance processes as well as development teams/partners in line with ServiceNow’s Implementation best practices.

• This role will work as part of a team tasked with maturing and extending the bank's ServiceNow platform and will interact with senior business and technical stakeholders across the organisation.


Technical Requirements


• Demonstrate significant experience in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM, e.g. APM.

• Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.).

• In depth knowledge of integrations between ServiceNow and multiple system of records.

• Expert knowledge around integrations (Integration Hub or custom – REST/API etc.) expected.

• Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM) , developer APIs, development tools etc.

• Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform’s health is maintained.

• Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.

• Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.

Core understanding of Agile Methodology and ITIL based processes