Current jobs related to Customer Service Operations Manager - Greater Nottingham - FinTech People


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Location: Nottingham Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Location: Nottingham Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Location: Nottingham Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service AssociateJob Type: PermanentLocation: NottinghamReady to utilize your customer service skill for a leading Pensions client?Make a meaningful impact as an Operations Customer Service AssociateCareers at TCS: It means more.TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service AssociateJob Type: PermanentLocation: NottinghamReady to utilize your customer service skill for a leading Pensions client?Make a meaningful impact as an Operations Customer Service AssociateCareers at TCS: It means more.TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service AssociateJob Type: PermanentLocation: NottinghamReady to utilize your customer service skill for a leading Pensions client?Make a meaningful impact as an Operations Customer Service AssociateCareers at TCS: It means more.TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform...


  • Nottingham, United Kingdom TRIA Full time

    Customer Service Lead £25,000 - £35,000Remote with quarterly visits to London We are representing a leading organisation in the not for profit sector, looking to build out their customer service team. This pivotal role will shape how the business interacts with its customers, defining best practices for managing inquiries, resolving issues, and providing...


  • Nottingham, United Kingdom TRIA Full time

    Job Title: Customer Service LeadSalary: £25,000 - £35,000Location: Remote with quarterly visits to LondonThe Role:We are representing a leading organisation in the not for profit sector, looking to build out their customer service team. This pivotal role will shape how the business interacts with its customers, defining best practices for managing...

  • Customer Service

    1 week ago


    Nottingham, United Kingdom Uniting People Full time

    Customer Service - Phone, Email and WebchatFull Time/PermanentNottingham based- City CentreMonday- Friday Office Hours (NO WEEKENDS)INTERVIEW: ASAPWe are recruiting for Customer focused individuals who are looking to join a new specialist team based in Nottingham. You will be working as a team providing excellent customer service to customers via phone,...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support...


  • Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support...


  • Nottingham, United Kingdom Fastenal Europe, Ltd. Full time

    Salary/Rate Annual salary of £21,000 (additional bonus option after 6 months) and excellent in-house training and future prospects with over 95% of staff promoted from within. Location: Nottingham Mode: Full-time Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends An interesting position with lots of opportunities for progression in a brand new...


  • Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Customer Experience Manager Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer experience (CX) initiatives that enhance satisfaction and retention across our brands, including AllClear and...


  • Nottingham, United Kingdom Euro London Appointments Full time

    Job title: Italian Speaking Customer Service AdministratorLocation: Nottingham (Hybrid)Salary: £24,000 per annumType: PermanentWe are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced environment...


  • Nottingham, United Kingdom Euro London Appointments Full time €24,000

    Job title: Italian Speaking Customer Service Administrator Location : Nottingham (Hybrid) Salary : £24,000 per annum Type : Permanent We are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced...


  • Nottingham, United Kingdom Euro London Appointments Full time €24,000

    Job title: Italian Speaking Customer Service Administrator Location : Nottingham (Hybrid) Salary : £24,000 per annum Type : Permanent We are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced...


  • Nottingham, United Kingdom Euro London Appointments Full time

    Job title: Italian Speaking Customer Service AdministratorLocation: Nottingham (Hybrid)Salary: £24,000 per annumType: PermanentWe are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced environment...


  • Nottingham, United Kingdom Euro London Appointments Full time

    Job title: Italian Speaking Customer Service AdministratorLocation: Nottingham (Hybrid)Salary: £24,000 per annumType: PermanentWe are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced environment...


  • Nottingham, United Kingdom Compass Group Full time £12

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part-time basis, contracted to 20 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team working...


  • Nottingham, United Kingdom Chartwells Independent Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team working...

Customer Service Operations Manager

1 week ago


Greater Nottingham, United Kingdom FinTech People Full time

Customer Service Operations Manager required for high performing, well established, business based in Nottingham. Team growth, project management, hands on training & development of the team are all part of this very exciting role Suited to someone that has managed, mentored and scaled a team in a high growth business. This company already has a stellar reputation for customer service and always strives to achieve great outcomes.


Duties will include:


  • Manage the delivery of day-to-day customer service operations.
  • Design and refine processes to support rapid scaling of the business.
  • Manage escalated customer complaints or issues, being mindful of future prevention and resolution of issues
  • Manage, motivate and lead the existing team.
  • Hire, train and develop new team members.
  • Provide comprehensive and effective customer service training.
  • Actively manage customer operations projects.
  • Champion the highest level of customer service and ensure the best customer journey possible.


Essential skills:


  • 3+ year's experience in customer service or operations management role.
  • Experience hiring, managing & developing teams
  • Effective management of customer issues, including complaints and escalations.
  • Experience managing projects, from scoping, all the way to delivery.