Account Manager

2 weeks ago

Manchester, New Hampshire, United Kingdom Karman Digital Full time

Is it a role for you?

We are looking for an Account Manager to join our growing team—a strategic, customer-first role designed to foster long-term client relationships, drive retention, and uncover new growth opportunities.

As an Account Manager, you will act as a strategic partner, deeply understanding each client's business goals and identifying ways to expand our partnership. Managing a portfolio of customers, you will proactively engage with stakeholders, ensuring they see continuous value while exploring opportunities to introduce additional services that align with their evolving needs.

Working closely with delivery leads, you will ensure clients remain satisfied throughout every stage of their journey, addressing challenges before they become issues and positioning our team as a long-term growth partner. Your success will be measured not only by account health and retention but also by your ability to expand client relationships, drive additional revenue, and create lasting value.

Are we right for you?

Karman Digital is a UK-based HubSpot consultancy that helps businesses grow and perform better. We specialise in web development, HubSpot implementations, API integrations, and RevOps and Content Experience, making sure our clients maximise the potential of HubSpot. By working closely with businesses, we align digital strategies with their goals to improve efficiency and drive growth. 

As a top 20 Diamond Partner in the EMEA, we've delivered award-winning results for clients using the platform, helping them achieve transformative outcomes and see HubSpot in a whole new light.

Responsibilities

  • Own and nurture client relationships: Act as the primary point of contact post-deployment, building trust and ensuring clients feel supported, valued, and understood.
  • Collaborate with delivery leads: Work closely with delivery teams to ensure projects run smoothly, address client concerns, and surface expansion opportunities during ongoing work.
  • Strategic account planning: Develop and maintain tailored account plans, segmenting customers by growth potential and crafting strategies to deepen the relationship.
  • Regular client check-ins: Conduct consistent touchpoints to review progress, track HubSpot adoption, and gather insights that inform future opportunities for engagement.
  • Promote HubSpot best practices: Educate clients on new features, industry trends, and best practices to help them get the most out of their investment.
  • Drive commercial conversations: Confidently handle discussions around pricing adjustments, contract renewals, and service expansions, balancing customer satisfaction with business growth.
  • Proactively mitigate churn risk: Stay ahead of potential issues, advocating for the client internally while positioning additional services as solutions to evolving challenges.
  • Leverage data for insights: Use customer data, usage analytics, and feedback to track progress toward client goals and pinpoint strategic opportunities to add value.

Skills, competencies and experience

  • Relationship management: Proven ability to build and maintain strong, long-lasting client relationships with a consultative, customer-first mindset.
  • Commercial acumen: Experience identifying upsell/cross-sell opportunities and leading commercial conversations around pricing, contracts, and renewals.
  • Strategic thinking: Ability to understand client business goals, develop strategic account plans, and align services to support long-term growth.
  • Organisational skills: Highly organized and self-sufficient, capable of managing a portfolio of accounts without sacrificing attention to detail.
  • Data-driven mindset: Comfortable using analytics and customer insights to inform decisions, measure progress, and identify growth opportunities.
  • Tech-savviness: Experience with CRM platforms (ideally HubSpot) and a solid understanding of MarTech, SaaS, or B2B technology services.

Hours - Full time

Salary - £30K-£40K based on experience

Location: Hybrid - Manchester. Co-working space in Manchester utilised once a fortnight.

If you think you're the right person for the role then send your covering letter and CV to opportunities@karman.digital or apply via LinkedIn.

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