3rd Line Service Desk Engineer

1 week ago

Oxfordshire, United Kingdom Air IT Full time

3rd Line Service Desk Engineer


Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer

Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation


Since our inception in 2005, we've blazed a trail in the industry, uniting nine leading companies under one roof and earning accolades aplenty for our dedication to growth and customer satisfaction. Now, with offices spanning the UK, we're on a mission to revolutionize IT and Cyber Security support for local SMEs nationwide – and we want you to be a part of it

As a 3rd Line Service Desk Engineer, you'll be at the forefront of our mission, delivering top-notch technical support and unrivalled customer service to our clients. From owning and resolving incidents to serving as a technical lead in critical situations, you'll be the driving force behind our success.


Here's what you'll be doing:

  • Providing top-tier customer service in line with Air IT's standards Owning, managing, and resolving 3rd Line incidents with finesse
  • Acting as a technical leader in high-stakes situations
  • Delivering against our KPIs and ensuring client satisfaction at every turn


But that's not all – we're also looking for someone with:

  • Clear and confident communication skills
  • Proven problem-solving abilities
  • The flexibility and adaptability to thrive in a fast-paced environment


And when it comes to technical expertise, you'll need:

  • In-depth knowledge of Microsoft technologies, including Windows Server and Active Directory
  • Microsoft 365 and related technologies
  • Exchange Online
  • Azure Active Directory (Azure AD joined/hybrid)
  • Conditional Access/MFA
  • Mobile Device Management (Intune/Endpoint Manager)
  • Azure Information Protection
  • Azure DLP
  • Microsoft Azure IaaS
  • Hyper-V
  • Networking (S2S/P2S VPN, VLAN, LACP)
  • Firewalls (NAT/PAT/ACL’s


The Benefits

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service


The hours of work are 37.5 per week. The working days are Monday-Friday

At Air IT, we're not just colleagues – we're a family united by a shared passion for excellence. With a commitment to diversity and inclusivity, we believe in providing equal opportunities for all. So, if you're ready to take the next step in your career journey, hit that apply button now


Your future starts here – join us at Air IT and let's conquer new horizons together

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