Salesforce Administrator

2 weeks ago

United Kingdom CitNOW Group Full time

About us


Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.


CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.


The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.


About the role


We are looking for an experienced Salesforce Administrator to join the Salesforce Development Team at CitNOW Group. This is a full-time, remote position involving some travel to our offices in the UK.


Reporting into the Head of Business Systems, the Salesforce Administrator will be a key member of the Salesforce Development team, responsible for the administration and customisation of the CitNOW Group Salesforce Org and the delivery of new and enhanced features.


The Salesforce Administrator will play a critical role in the following upcoming Salesforce projects:


  • Service Cloud Voice
  • Einstein AI and automation
  • Customer self-service portal
  • Meeting capture and transcription
  • Account plans & billing revenue management
  • Sales coaching and analysis


Key responsibilities include:


  • Maintain and configure Salesforce Sales and Service Cloud including Salesforce CPQ and Salesforce Billing
  • Work with stakeholders and other members of the Salesforce Development Team to scope, design, document and deliver efficient solutions
  • Attend daily scrum and weekly team/project meetings
  • Define, create, test and deploy customisations and process improvements to enable the successful resolution of assigned Jira issues
  • Investigate and resolve help requests, including the creation of custom reports and dashboards, bug fixes and the provision of guidance
  • Clean existing and pre-import data to improve data quality
  • Create and update documentation including how-to guides
  • Onboard new users and business units successfully and seamlessly
  • Manage Salesforce releases and maintain the production environment


We are looking for:


  • 2+ years hands-on Salesforce administration experience in an end-user (non-agency) environment
  • Demonstratable ability to configure, customise and support Salesforce Sales and Service Clouds
  • A strong understanding of Salesforce administration best practices, capabilities and limitations
  • A passion and enthusiasm for data and processes


In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.


We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.


The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.


View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)

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