Front of House and Client Care Administrator
1 month ago
We are looking for an experienced receptionist and administrator to join our team and work at our flagship clinic in Farnham on a 12 month FTC covering maternity.
You will work alongside an expanding clinical team and will be responsible for supporting clients locally and assisting with administration tasks and patients’ bookings.
The position will act as an initial point of contact for our clients so you should be professional, friendly and possess a good telephone manner and exceptional customer service skills.
KEY RESPONSIBILITIES:
- Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnel
- Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.
- Be responsible for opening and closing the clinic.
- Answer, screen and direct telephone calls, take and communicate accurate message
- Handle enquiries from existing and prospective clients diligently.
- Quickly and efficiently manage incoming patient referrals from a wide range of sources.
- Manage patient appointment across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties
- Develop in depth service knowledge and offer information about services to clients.
- Maintain accurate and up to date client records, billing details and appointments using the companies practice management software.
- Support the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.
- Support the Operations teams in day-to-day running of the business when required including liaising with suppliers and outsourced departments as required.
- Undergo fire warden training to ensure clinic is safe and legal
REQUIRED EXPERIENCE/ QUALIFICATIONS:
- Exceptional customer service skills and a proven track record of delivering service beyond expectations
- Polite and confident telephone manner
- Possess a ‘can do’ attitude
- Good working knowledge of Excel/Word/Outlook and experience working with practice management software/client databases
- Excellent communication skills, both verbal and written.
- Ability to act on your own initiative without constant supervision.
- Ability to work both within a dedicated team as well as independently and out-of-hours where required
- Calm under pressure, and able to remain professional at all times.
- Knowledge of/experience in a healthcare/medical industry is desirably.
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