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Front of House and Client Care Administrator
4 months ago
KEY RESPONSIBILITIES:
Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnelnEnsure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.nBe responsible for opening and closing the clinic.nAnswer, screen and direct telephone calls, take and communicate accurate messagenHandle enquiries from existing and prospective clients diligently.nQuickly and efficiently manage incoming patient referrals from a wide range of sources.nManage patient appointment across multiple clinic locations and actively support clinical staff in managing their diaries and administrative dutiesnDevelop in depth service knowledge and offer information about services to clients.nMaintain accurate and up to date client records, billing details and appointments using the companies practice management software.nSupport the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.nSupport the Operations teams in day-to-day running of the business when required including liaising with suppliers and outsourced departments as required.nUndergo fire warden training to ensure clinic is safe and legal
REQUIRED EXPERIENCE/ QUALIFICATIONS:
Exceptional customer service skills and a proven track record of delivering service beyond expectationsnPolite and confident telephone mannernPossess a ‘can do’ attitudenGood working knowledge of Excel/Word/Outlook and experience working with practice management software/client databasesnExcellent communication skills, both verbal and written.nAbility to act on your own initiative without constant supervision.nAbility to work both within a dedicated team as well as independently and out-of-hours where requirednCalm under pressure, and able to remain professional at all times.nKnowledge of/experience in a healthcare/medical industry is desirably.
