Relationship Enablement Support Officer

3 weeks ago

London Area, United Kingdom Maru Search & Consultancy, a CRG Company Full time

Join a leading global bank, committed to innovative and responsive banking experiences. They value creativity, efficiency, and dedication, providing an environment where dynamic individuals can thrive and innovate.


As a Relationship Enablement Support Officer, you will play a crucial role in supporting the relationship management teams by handling a high volume of operational and administrative tasks. This position is pivotal in allowing our front-line teams to focus on client-facing activities, as you manage the back-end processes ensuring a seamless client experience.


Key Responsibilities:

  • Provide end-to-end management of client requests, including account modifications, additional account setups, and overdraft management.
  • Support the relationship management team by facilitating the operational execution of client services.
  • Ensure accurate and timely processing of client transactions, maintaining constant communication with clients throughout the process.
  • Handle a portfolio of 20-30 live cases, adhering to strict service level agreements (SLAs).


Ideal Candidate:

  • Previous experience in middle office or similar administrative roles within financial services, with a keen interest in increasing client interaction.
  • Exceptionally organized with the ability to manage high volumes of work efficiently.
  • Excellent communication skills, both written and verbal, with a majority of tasks conducted via email alongside occasional client calls.
  • A proactive team player who enjoys working collaboratively in a small, dynamic team environment.


Interview Process

Two-stage interview focusing on values-based competencies and alignment with the business and client culture.


Day Rate: £200 per day (PAYE)

Only one day a week in office

Contract Type: Maternity cover with potential extension

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (1-hour lunch break)

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