Technical Support Specialist

2 days ago

Scotland, United Kingdom Dentsply Sirona Full time

Technical Support Specialist

In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company’s after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through after sales successes. They will support Dentsply Sirona’s equipment dealers’ network and the end user customers with Dentsply Sirona Connect Technology Solutions (CTS).

Role and Responsibilities

  • Ensure aftersales end customer satisfaction for the whole product portfolio.
  • Support the existing dealer network as a technical specialist for the whole product portfolio, through on-site customer visits and remote support activities, including helpline assistance.
  • Implementation of technical trainings and support for dealer service engineers in the UK.
  • Delivery of product trainings for end users.
  • Record and track all pertinent information received on product problems and complaints.
  • Maintain Showroom equipment.
  • Preparation of and participation in trade fairs.
  • Participate in company’s after sales projects.
  • Travel to attend customer facing events.
  • Ensure all Technology Services related tools are maintained/operated in a coherent fashion.
  • Use & maintain accurate data in Dentsply Sirona CRM tools (namely Salesforce, Siroforce) to manage and plan all day-to-day/month-to-month after sales activities.
  • Exchange Knowledge and learning between team members.
  • Ensure installation, calibration, maintenance, and repair of equipment.
  • Troubleshoot problematic areas product related.
  • Attend training to develop own relevant knowledge and skills.
  • Regularly review planned activity, actual activity, area plans, field visits, business expenses as and when required.
  • Attend meetings & invest time with other company functions necessary to perform duties and

aid business and organisational development.

Profile requested

  • High School diploma or similar qualification in biomedical engineering, Mechanical Engineering, Bioinformatics, Information Technology, or a relevant field. Bachelor’s degree is preferred.
  • Some years of field service engineering experience in the dental sector. Previous technical experience of the DS products in minimum two DS product areas (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is preferred.
  • As an extension to the above experience, a sales related work experience is desirable.
  • Excellent product and industry knowledge.
  • Able to use CRM tools.
  • Familiarity with the dental/medical practice and hospital environments.
  • Has effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems and manual technical skills).
  • Enthusiastic, efficient, and highly organised – desire to constantly improve efficiencies and customer focus.
  • Ability to work individually and within a highly collaborative team environment.
  • Structured and clear thinker – ability to prioritise a demanding workload through business planning and territory management.
  • Computer literate: Word, Excel, Outlook, PowerPoint
  • Excellent communication skills, including presentation skills.
  • Highly numerate & strong financial skills.
  • Fluent in English, basic knowledge of German is desire. Further languages of advantage.
  • Able to undertake regular business travel across UK&I, i.e. 4 - 5 nights per month, (4 - 8 during induction phase and occasional overseas for 3 - 4 nights).
  • Hold a valid local driving license.

As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:

26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme ( including health insurance, dental cover, medical cash plan…).

We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.

  • Technical Support Specialist

    3 days ago

    Scotland,, UK, United Kingdom Dentsply Sirona Full time

    Technical Support Specialist In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company’s after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through after sales successes. They will support Dentsply...

  • Technical Support Specialist

    3 days ago

    Scotland, United Kingdom Dentsply Sirona Full time

    Technical Support Specialist In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company’s after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through after sales successes. They will support Dentsply...

  • Technical Support Specialist

    7 days ago

    Scotland, United Kingdom The HR Booth Full time

    Job DescriptionWe are seeking a skilled Remote Support Engineer to join our team at The UKSI Ltd. as a key member of the technical support team.About the CompanyThe UKSI Ltd provides fire and security systems for multi-site and national operators across the UK.Key ResponsibilitiesProvide technical support and troubleshooting services for fire and security...

  • Technical Superintendent

    3 weeks ago

    Gourock, Scotland, Inverclyde, United Kingdom Red - Specialist Marine Recruitment Full time

    Do you hold a strong technical background with sailing experience onboard Ferries/Cruise ships to a Senior Engineering level? Our marine client is recruiting for a Technical Superintendent and this could be just the role for you!As a Technical Superintendent you will oversee and manage our client’s small vessel fleet ensuring compliance and safe and...

  • Technical Support Executive

    3 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom MHouse Full time

    About MHouse Business Solutions MHouse Business Solutions is a forward-thinking company dedicated to delivering exceptional business solutions to a wide range of industries. We pride ourselves on our ability to enhance operational efficiency, streamline workflows, and solve technical challenges for our clients. At MHouse, we value innovation,...

  • Instrumentation Pipefitter

    4 weeks ago

    Scotland, United Kingdom HSB Technical Ltd Full time €40,000

    Location: FifeRate/Salary: £38,000 All potential applicants are encouraged to scroll through and read the complete job description before applying. - £44,000 + day rate whilst offshoreType: PermanentHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of...

  • Instrumentation Pipefitter

    4 weeks ago

    Scotland, United Kingdom HSB Technical Ltd Full time €40,000

    Location: FifeRate/Salary: £38,000 All potential applicants are encouraged to scroll through and read the complete job description before applying. - £44,000 + day rate whilst offshoreType: PermanentHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of...

  • Electrical Vehicle Transition Technical Specialist

    7 months ago

    Scotland, United Kingdom Scottish Water Full time

    Together we are Trusted to Serve Scotland. It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. An opportunity has arisen for an Electric Vehicle (EV) Technical Specialist within Scottish Water’s Fleet department, the Customer Vehicles Team. What you’ll do You’ll work with...

  • Electronic Security Systems Specialist

    3 weeks ago

    Scotland, United Kingdom Technical Resources Ltd Full time

    Job Title: Fire and Security Service EngineerLocation: Scotland, UKSalary: £30,000 - £36,000 per annum + Overtime Available + Company Health Care Plan + Referral SchemeAbout the RoleWe are seeking a highly skilled Fire and Security Installation Engineer to join our team in Scotland. As a key member of our team, you will be responsible for installing...

  • Mechanical Sales Specialist

    10 hours ago

    Scotland, United Kingdom Rise Technical Recruitment Full time

    Company Overview">Rise Technical Recruitment is a leading provider of technical recruitment services, with a strong reputation for delivering high-quality candidates to our clients. This role offers an exciting opportunity to join our team and contribute to our ongoing success.">Job Description">We are seeking a highly motivated Business Development Engineer...

  • Data Centre Support Specialist

    7 days ago

    Scotland, United Kingdom Develop Full time

    Data Centre and Network SupportThis role will involve providing technical support and maintenance for our data centre and network infrastructure.The successful candidate will have experience in troubleshooting and resolving complex network issues, as well as implementing new technologies and processes to improve operational efficiency.Key responsibilities...

  • Analysis specialist

    4 weeks ago

    Scotland, United Kingdom Green Cat Renewables Ltd Full time

    Green Cat Renewables (GCR) is a dynamic, innovative company that provides the complete range of technical services required to deliver renewable energy projects. The team of over 90 Engineers and Environmental Consultants deliver projects on behalf of clients from four offices in Edinburgh, Glasgow, Livingston and Biggar. Through the Engineering Department,...

  • Analysis specialist

    4 weeks ago

    Scotland, United Kingdom Green Cat Renewables Ltd Full time

    Green Cat Renewables (GCR) is a dynamic, innovative company that provides the complete range of technical services required to deliver renewable energy projects. The team of over 90 Engineers and Environmental Consultants deliver projects on behalf of clients from four offices in Edinburgh, Glasgow, Livingston and Biggar. Through the Engineering Department,...

  • Electronic Security Specialist

    9 hours ago

    Scotland, United Kingdom Technical Resources Ltd Full time

    Job Title: Fire and Security Service EngineerWe are recruiting for a Fire and Security Installation Engineer to join our skilled team in Scotland.About the Role:This is an exciting opportunity to work on electronic security systems, performing adds, moves, and changes to existing systems. The ideal candidate will have strong technical knowledge in intruder...

  • Internal Sales

    2 weeks ago

    Aberdeen, Scotland, Aberdeenshire, United Kingdom Specialist Valve Services Full time

    Job Title: Internal Sales Location: Westhill, AberdeenshireCompany: Specialist Valve Services LtdAbout Us:At Specialist Valve Services Ltd, we are a trusted leader in valve supply, management and servicing, committed to delivering exceptional quality, safety, and environmental standards in every project. With a growing reputation for reliability and...

  • Technical Safety and Facilities Engineer

    5 days ago

    Aberdeen, Scotland, Aberdeenshire, United Kingdom NES Fircroft Full time

    NES Fircroft are working alongside a global chemical company who are looking to add a Technical Safety and Facilities Engineer to their Aberdeen Office. This role is available on a permanent basis.Job Role:This role is to provide Technical Safety and Facilities Engineering related competence and guidance to the asset. The Technical Safety and Facilities...

  • Technical Compliance Specialist

    3 weeks ago

    Aberdeenshire, Scotland, United Kingdom Alexander Steele Recruitment Full time £32,000 - £36,000

    Technical Lead Sought for Food ManufacturerA reputable food manufacturer is looking for an accomplished Technical Lead to oversee the implementation and maintenance of quality systems. As a key member of the team, you will be responsible for ensuring compliance with BRC standards and maintaining the highest standards of quality in the production process.The...

  • Technical Claims Development Manager

    1 week ago

    Scotland, United Kingdom Adjusting Appointments Limited Full time

    **Technical Claims Development Manager - UK Remote working - up to £40k per annum plus an excellent benefits package plus full support towards Industry qualifications, 25 days holiday plus bank holidays, Healthcare, Pension, Employee wellbeing assistance,Life Assurance** A global leader within the Loss Adjusting Industry and renowned worldwide for being...

  • Fire and Security Systems Specialist

    11 hours ago

    Scotland, United Kingdom Technical Resources Ltd Full time

    Job Title: Fire and Security Service EngineerEstimated Salary: £33,500 per annum + Overtime Available + Company Health Care Plan + Referral SchemeCompany OverviewWe are seeking a skilled Fire and Security Service Engineer to join our team in Scotland.Job DescriptionInstall electronic security systems to a high standard, including system upgrades and...

  • Grid Specialist

    4 days ago

    Scotland, United Kingdom Green Cat Renewables Ltd Full time

    Green Cat Renewables Job Advertisement – Grid Specialist Location: Edinburgh or Glasgow The CompanyGreen Cat Renewables (GCR) is a dynamic, innovative company that provides the complete range of technical services required to deliver renewable energy projects. The team of over 90 Engineers and Environmental Consultants deliver projects on behalf of clients...