Head of Customer Excellence

3 weeks ago


United Kingdom Dnevo Partners Limited Full time
Head of Customer Excellence | Full Time Onsite Role
A small international bank is currently seeking a Head of Customer Excellence to head up a team. Utilise data analytics and customer feedback to identify trends, pain points, and opportunities for improvement
Build and mentor a high-performing customer service team, providing ongoing training and development opportunities
Collaborate with senior leadership and other departments to ensure customer excellence is integrated into all aspects of the business
Act as the voice of the customer in strategic planning and decision-making processes
Ensure all customer service activities comply with relevant regulatory requirements and internal policies
Extensive experience dealing with Retail Banking customers and HNWI

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