Senior Technical UX Writer

2 weeks ago

London England, United Kingdom Trustpilot Full time

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.

To assist us on our way, we’re looking for a Senior Tech UX Writer to join our UX team.

As a Senior Tech UX Writer, you'll spearhead content design for our business product. You’ll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest. 

As an integral part of the team, you’ll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You’ll provide your expert input to co-create innovative, data-driven, and informed experiences–all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You’ll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals. 

What you’ll be doing:

  • Write technical specifications for API products
  • Plan, write, and refine American English content for user flows across Trustpilot’s business products 
  • Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
  • Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
  • Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them  
  • Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
  • Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
  • Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each
  • Collaborate with marketing to align on value propositions and cross-communications for features—and know the opportune moment to apply them

Who you are:

  • Bachelor’s degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
  • Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
  • Experience in Technical Writing
  • Advanced English language skills
  • Familiarity with design and research tools–Figma, Miro, UserTesting, or similar. 
  • Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
  • Familiarity with research-informed content design

What’s in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you


#LI-LP1

 

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.  We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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