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Domiciliary Support Manager
2 months ago
Location: Lowestoft, Suffolk
Salary: £50,000 per year
Contract Type: Permanent, Full-time
Additional Benefits: Excellent PRP
About the Role
An exciting opportunity has arisen for an experienced Support Manager to oversee the operations of three Home Care Branches within the East region. This role is pivotal in ensuring the delivery of high-quality home care services, maintaining regulatory compliance, and driving operational excellence. You will provide leadership and management support, working autonomously to align the branches with the organisation’s vision and values.
Key Responsibilities
Leadership & Management: Recruit, train, and mentor home care managers and staff, fostering a positive and supportive work environment.
Financial Oversight: Manage the financial performance of the home care services, including budgeting, financial reporting, and business development. Implement strategies to achieve financial targets.
Compliance & Quality: Ensure the home care services are compliant with all relevant laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
Quality of Care: Monitor and enhance the quality of care provided, evaluating care delivery processes, and implementing necessary improvements.
Stakeholder Relations: Build and maintain positive relationships with clients, staff, and external stakeholders. Address and resolve concerns in a timely manner.
Performance Monitoring: Implement systems to track key performance indicators (KPIs) and outcomes, ensuring continuous improvement.Skills and Attributes
Proven managerial experience with a focus on motivating teams to deliver exceptional service.
Excellent communication skills, adept at engaging with diverse stakeholders.
Strong understanding of CQC regulations, with a focus on client satisfaction and compliance.
Skilled in budget management, delivering quality service within financial constraints.
Ability to thrive under pressure, multitask, and meet deadlines independently.
Experience in home care management with a deep understanding of industry regulations.
Inspirational leader with a talent for fostering teamwork and motivation.
Commitment to providing high-quality care and building strong relationships.Benefits
Comprehensive induction and training program.
Opportunities for career development and progression.
Employee Assistance Programme.
Blue Light Card Scheme enrolment fee reimbursed, offering discounts on holidays, days out, and over 15,000 national brands.
Full DBS disclosure covered.
Excellent performance-related bonus.
Access to a pool car.
25 days annual leave plus bank holidays.This is a unique opportunity for a dynamic and experienced manager to make a significant impact on home care services. If you are passionate about delivering high-quality care and have the skills to lead and inspire, we encourage you to apply.
For more information, please call Emma Brown (phone number removed) option 3
